Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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SoftwareONE Senior Platform Support Engineer in York, United Kingdom

Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com The role This role provides mentoring and deep level technical and operational support at a Tier 2 level. Coaching and Supporting less experienced members of the team Managing, triaging and investigating deep level technical issues to resolution Assist leads, head of support and escalation manager in gathering reporting information. Assist leads, head of support and escalation manager to manage client and partner escalations. Working with Engineering to bring about deep understanding of issues reported and expedite solutions. Supporting the regular triage of open issues with Engineering. Work with team, team leads and head of support to review and approve bugs and issues raised to Tier 3 / 4 Running client and partner calls. Running brainstorming sessions with the team and creating summary reports and action plans. Owning problems to resolution, while assisting our Lead Engineer and Escalation Manager for high impact problems. What we need to see from you Experience in 2nd or 3rd level support for web-based applications Deep-level knowledge of web platforms/SAAS Demonstrable experience working with APIs Ability to independently and creatively analyse problems and find adequate solutions Great communication and English skills are required Presentation creation and delivery Customer facing document creation and review Conflict resolution Familiarity/knowledge with ITIL terminology/ITIL framework Demonstrable experience working with ALM tools such as JIRA, Azure DevOps and a high level of exposure to confluence would be a significant advantage. Experience using an ERP system is an advantage Reporting experience from ticketing / service delivery tools required Experience with network or console logs is required Experience with ServiceNow is an advantage but deep level knowledge of ticketing systems and workflows is a requirement. Job Function Marketplace Platform

Experience in 2nd or 3rd level support for web-based applications Deep-level knowledge of web platforms/SAAS Demonstrable experience working with APIs Ability to independently and creatively analyse problems and find adequate solutions Great communication and English skills are required Presentation creation and delivery Customer facing document creation and review Conflict resolution Familiarity/knowledge with ITIL terminology/ITIL framework Demonstrable experience working with ALM tools such as JIRA, Azure DevOps and a high level of exposure to confluence would be a significant advantage. Experience using an ERP system is an advantage Reporting experience from ticketing / service delivery tools required Experience with network or console logs is required Experience with ServiceNow is an advantage but deep level knowledge of ticketing systems and workflows is a requirement.

This role provides mentoring and deep level technical and operational support at a Tier 2 level. Coaching and Supporting less experienced members of the team Managing, triaging and investigating deep level technical issues to resolution Assist leads, head of support and escalation manager in gathering reporting information. Assist leads, head of support and escalation manager to manage client and partner escalations. Working with Engineering to bring about deep understanding of issues reported and expedite solutions. Supporting the regular triage of open issues with Engineering. Work with team, team leads and head of support to review and approve bugs and issues raised to Tier 3 / 4 Running client and partner calls. Running brainstorming sessions with the team and creating summary reports and action plans. Owning problems to resolution, while assisting our Lead Engineer and Escalation Manager for high impact problems.

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