Job Information
Marriott At Your Service (Operator) Agent / Team Leader in Yokohama, Japan
Job Number 24061583
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
**Must have Japanese citizenship or Eligible work in Japan permit holder
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
電話、Eメール、チャット、モバイル通信機器を通じて、ゲストのリクエスト、質問、懸念事項すべてに回答、記録、処理する。電話交換機を操作し、ゲストからのモーニングコール依頼を処理する。メッセージを正確に受け取り、記録し、伝える。ゲストのリクエストや問題をすべてコンピューターに記録し、適切な個人または部署（ベルパーソン、ハウスキーピングなど）に連絡する。客室の特徴、施設のアメニティ、地元の観光地についてゲストに情報を提供する。ルームサービスの注文を処理し、メニューの選択に関する質問に答え、POSシステムに取引を記録する。インターネットや客室エンターテイメントへのアクセスをアシストする。
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
会社のすべての方針と手順に従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明瞭でプロフェッショナルな言葉遣いで他人と話し、適切なエチケットで電話に出る。他者と良好な関係を築き、維持し、共通の目標に向かってチームをサポートする。品質保証に関する期待や基準を遵守する。様々な形式の情報を読み、視覚的に確認する。長時間または勤務シフト全体にわたり、立ったり、座ったり、歩いたりする。10ポンド以下の重量物を補助なしで移動、持ち上げ、運び、押し、引き、置く。上司の要請により、その他の妥当な職務を遂行すること。
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.