Job Information
The Cooperative Bank of Cape Cod Assistant Branch Manager in Yarmouth Port, Massachusetts
The Assistant Branch Manager takes a leading role in the delivery of sales & service & operational efficiency. Responsibilities include providing motivation & direction to staff to exceed goals & customer expectations, while performing & monitoring daily operations through adherence to policies & procedures. Candidates must possess exceptional leadership & sales management skills to successfully support, coach & mentor branch team members. Previous management experience in operations or sales required, preferably in a banking environment. ESSENTIAL RESPONSIBILITIES Provides motivation & direction to staff to exceed goals & customer expectations. Performs & monitors daily operations through adherence to policies & procedures. Serves & gratifies customers while accurately processing a variety of transactions such as deposits, withdrawals & payments, as needed. Maintains responsibility for cash drawer & follows proper balancing procedures. Responds to customer inquiries with a positive attitude & refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been addressed. Cross-sells the Bank?s products & services by tailoring recommendations after exploring customer financial necessities & goals through needs-based conversations. Maintains a quality knowledge of current products, fees, & policies & is able to provide customer education. Performs all duties in accordance with prescribed regulatory compliance guidelines. Takes personal initiative & is a positive example for others to emulate. Depending on location, may assist customers with safe deposit boxes. Actively participates in the Bank?s customer-needs based sales program, both as an individual & a team player. Provides a wide variety of customer services, including opening accounts & exploring customer needs, as well as suggesting products & services that will best meet them. May assist the Branch ordering vault cash, counting & bagging loose coin, balancing vault. Understands & honors dual control requirements for cash, vaults & ATMs. May open & close branch office. Provides a wide variety of customer services, including opening accounts & exploring needs as well as suggesting products & services. Uses technology proficiently. Assists customers with technology inquiries regarding mobile & online banking applications. Qualifications: AAS in business related field preferred; effective written & verbal communication skills, & knowledge of MS Office including Word, Excel & Outlook required. The ideal candidate will possess retail banking experience, a strong commitment to superior customer service, close attention to detail, knowledge of online banking & current technical skills to help troubleshoot common mobile device issues. The successful candidate will also have excellent communication skills & a proven ability to interact effectively with customers. Knowledge of Microsoft Office & an aptitude for mastering new technology is necessary. Our history of success & commitment to exceptional customer service starts with our employees & we are seeking candidates who share our vision of excellence & distinction. In addition to working with our engaged & exceptional team members, the successful candidate will be provided with competitive salary & incentives & outstanding benefits that include health & dental insurance, 401(k) & tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer. Education &/or Experience Associates degree level of education or its equivalent in retail management & related work & training. Two to three years banking experience in a Teller Manager role & two to three years in a Customer Service Representative role. Four plus years of retail experience with an emphasis in supervisory skills, strong customer service skills, & problem-solving skills preferred. Ability to maintain confidentiality, with tact & diplomacy.