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Job Information

Randstad US colleague relations investigator in woonsocket, Rhode Island

colleague relations investigator.

  • woonsocket , rhode island

  • posted 10 days ago

job details

summary

  • $43.23 - $43.24 per hour

  • temporary

  • bachelor degree

  • category management occupations

  • referenceAB_4521015

job details

As a Colleague Relations Investigator for our client, you'll be immersed in a fast-paced environment, conducting thorough investigations into workplace complaints. You'll utilize our Colleague Relations Investigator Playbook, reviewing company policies and procedures to assess for violations, legal, and financial risks. Collaboration with legal partners and other departments such as Risk Management, Loss Prevention, Security, and Compliance will be essential. Here's what you'll be responsible for:

  • Investigating workplace complaints, focusing on cases of alleged discrimination, retaliation, harassment, workplace violence, and wage & hour issues. You'll typically handle 1-3 cases per business day.

  • Managing an average caseload of 30-40 active investigations, working autonomously and collaboratively with other investigators, and regularly communicating with the lead director on case progress.

  • Creating individualized investigation plans, conducting interviews, reviewing CCTV footage, analyzing internal company documents, and maintaining electronic documentation of casework in the Salesforce case management system.

  • Providing expert advice, guidance, and counsel to leaders on Colleague Relations issues related to your investigations.

  • Collaborating with Colleague Relations peers to promote a positive company culture and provide a positive experience to our client's Health colleagues.

Required Qualifications:

  • 5+ years of Employee Relations investigations experience.

  • Experience with Salesforce and/or Service Now.

  • Proficiency with electronic note-taking and recordkeeping.

If you're a seasoned investigator with a passion for promoting a positive workplace environment and mitigating risks, we encourage you to for this individual contributor role with our client.

salary: $43.23 - $43.24 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

∙ Investigate workplace complaints with a focus on cases of alleged discrimination, retaliation, harassment, workplace violence along with wage & hour. Assignment of 1-3 cases per business day.

∙ Manage an average caseload of 30-40 active investigations, working both autonomously and collaboratively with other investigators.

  • Daily interactions with other investigators & employee relations advisors to thought partner and collaborate on related cases

  • Regular communication with lead director to advise on progression of cases.

∙ Responsible for creating individualized investigation plans, interviewing colleagues, reviewing CCTV footage, analyzing internal company documents such as policies, payroll, corrective actions, expense reports and timecards.

Skills

  • Investigations

  • Call Center

  • Orientation

Qualifications

  • Years of experience: 5 years

  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

ES

eena singh

  • +1 555 555 5555 (tel:+1 555 555 5555)

  • eena.singh@randstadusa.com

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