Job Information
American Expediting Dispatcher in Woburn, Massachusetts
ob Title: Dispatcher Number of Openings: 1 Duration: Full Time Permanent Shift: Second Hours Per Week: 40 Work Hours (From - To): 1:30pm-10:00pm Pay Range: \$18.00-\$21.00 Is there a New Hire probation Period? 60 Day Job Description/Duties: Dispatcher Onsite: Woburn, MA Available shift: Monday-Friday, 1:30pm-10:00pm ABOUT THE COMPANY: American Expediting is the nation\'s premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world\'s most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we\'re always ready to meet the ever-evolving needs of our customers. SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don\'t worry, you don\'t need to be an experienced dispatcher when you start, we\'ll teach you the business. REPORTS TO: Site Operations Manager RESPONSIBILITIES: * Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable * Dispatch jobs according to customer requests, specifications or needs * Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request * Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met: * Reporting wait time to customer in real time * Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences * Documenting QA service issues, capacity issues and multi-courier commissions *Calling IC business partners when jobs are approaching OB and POD deadline * Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately. * Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information * Communicate Chain of Custody standards * Consult with managerial personnel to meet operational goals * Warehouse support as needed * Other duties/tasks as assigned SKILLS: * Excellent verbal communication and problem-solving skills * Interpersonal skills; ability to foster teamwork and motivate/coach others. * Familiar with time zones and military time * Decisive under pressure and time constraints * Knowledge of local and regional geographical area; accurately and quickly read maps * Computer skills including Microsoft Word, Outlook, Email * Knowledge of principles and processes for providing customer service QUALIFICATIONS: * High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred * Flexibility in working hours required