Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

TEKsystems Sr. Technical Support in Winston Salem, North Carolina

Description:

Our Customer is looking for a Sr. Technical Support Analyst to provides accurate, timely, and creative solutions to end-user computer, application and networking problems of complex nature to ensure end-user productivity. Handle the resulting incidents or service requests using the incident management and request fulfillment processes, in line with department objectives. Collaborates with team and School of Business colleagues to continually improve service and achieve departmental and School-wide goals. This role will be a 9:30AM - 6:00PM shift. This Candidate will be the first point of contact at the Business School where they will be providing support to Students and Staff. This person is set to be the IOS expert as well for the team which is a team of 10.

• College degree with three or more years of experience, or an equivalent combination of education and experience.

• Expert knowledge of superior customer service standards and practices.

• Strong knowledge of operating systems, client applications and network connectivity including the Apple ecosystem (macOS, iOS, iCloud, Apple Configurator 2 and other Apple hardware), Windows computing environments, mobile devices, Google Workspace for Education, and Microsoft Office.

• Must possess strong analytical, diagnostic, and problem-solving skills; the ability to research, troubleshoot, and understand complex problems effectively and create well-reasoned solutions.

• Ability and willingness to learn new processes, applications, and systems.

• Ability to work productively with others, communicate effectively, and demonstrate flexibility to serve the needs of a diverse population.

• Ability to take initiative, work independently, and follow through on projects; Strong attention to detail; Can demonstrate organizational, time management, and multitasking skills.

Skills:

Technical support, Troubleshooting, Hardware, Desktop, ios, ios mobile, Help desk, Customer service, Customer support

Additional Skills & Qualifications:

• Provides accurate, timely, and creative solutions to end-user computer, application, networking and audio-visual problems of moderate to complex nature to ensure end-user productivity through walk in, email and phone support.

• Serves as the first point of contact for the department by staffing the front desk, managing walk-in customers, answering the central Help Desk phone line and tracking/documenting customer interactions in the incident management system using established procedures. Escalates more complex requests to other team members when appropriate.

• Serves as the primary support contact for Apple hardware, software, and mobile devices. Support includes the deployment of Macs and iPads, troubleshooting software (OS, iOS, and iCloud services) and hardware (laptops, desktops, and mobile devices).

• Act as the application administrator for the incident management system. Responsibilities include managing access and permissions for service agents, creating automation rules, producing, and analyzing reports on help desk key performance indicators for departmental use.

• Manages and monitors the department's equipment library to ensure accurate inventory records. Corresponds with customers regarding checkout equipment.

• Collaborates with team and School of Business colleagues to continually improve service and achieve departmental and School-wide goals.

• Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the university or its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one’s job responsibilities and must be authorized by a supervisor.

• Must be available to work outside of normal business hours and/or weekends and on-call.

• Assists other members of the School of Business IT team with various tasks and projects as assigned.

Experience Level:

Intermediate Level

Benefits:

  • Medical, dental & vision

  • Critical Illness, Accident, and Hospital

  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  • Short and long-term disability

  • Health Spending Account (HSA)

  • Transportation benefits

  • Employee Assistance Program

  • Time Off/Leave (PTO, Vacation or Sick Leave)

    About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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