Job Information
Trillium Health Resources Senior IT Service Desk Analyst in Wilmington, North Carolina
Pay Plan Title: Senior IT Service Desk Analyst Working Title: Senior IT Service Desk Analyst FLSA Status: Exempt Posting Salary Range: $53,560 - $82,921 Office Location: Office Based - Ahoskie, Greenville or Wilmington, NC
POSTING DETAILS: Make an Impact Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication - in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. Thats why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. Were also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally. What Were Looking For Trillium Health Resources has a career opening for an IT Senior Service Desk Analyst to join our Information Technology team. This position is a technical lead position responsible for providing first, second, and third level support and guidance to other Service Desk Team members for all technology within the Trillium IT Operations deployed technical stack. The IT Senior Service Desk Analyst works directly with the Service Desk Manager to set daily work direction and communicate with other members of the Service Desk Team and functions as a backup to other IT Service Desk roles as needed.
- On a typical day, you might:
- Respond to Service Desk tickets.
- Provide technical training to other IT Service Desk team members.
- Coordinate with the IT Infrastructure Team when troubleshooting 3rd level issues to ensure a smooth transition during escalation.
- Perform hardware and software upgrades.
- Develop software images, testing patches, training end-users.
- Deploy IT equipment.
Employee Benefits: Trillium knows that work/life balance is important. Thats why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:
- Flexible Work Schedules. Remote work was a strong part of our culture prior to COVID-19, and currently, employees may work remotely 100% of the time, with an in-office option available for those who prefer that.
- Paid Time Off (PTO) of 23 days per year, plus 10 paid holidays both in first year of employment
- Health Insurance - no premium for employee coverage
- NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to:
- https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness Qualifying Employer
- Flexible Spending Accounts
Qualifications - Education/Experience: High School diploma and three (3) years experience required in the following:
PC software and hardware installation and troubleshooting