Student Veterans of America Jobs

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Benefits of Working at UNCW

Want to become a soaring

UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of

UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at

UNCW or any other university within the

UNC System. In addition,

UNCW covers the cost of tuition and fees for one

UNCW course each summer session.

As a full time employee,

UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service. We also offer an abundance of training and development programs through our ,and the , many of which are offered free of charge.

Recruitment Range $49,125 - $51,640

Vacancy Number S02388

Position Title Tech Support Technician

Working Title Instructional Support Technologist

Competency Level Journey

Home Department Distance Education - 34000

Primary Purpose of Organizational Unit

Distance Education and eLearning (DEeL) provide leadership for excellence in online and hybrid teaching. The division allocates resources to recruit and retain faculty scholars and to create a learning environment that encourages students to think critically; develop problem-solving and communication skills; foster an appreciation for all forms of scholarship, and value lifelong learning. In collaboration with other divisions of the university, Academic Affairs supports technology-based instruction and learning both on campus and through distance education; encourages intellectual inquiry across disciplines to promote innovation and discovery; provides for the economic, social and cultural advancement of the greater Wilmington community through continuing personal and professional education.

College Teaching, Learning, and Library Svs - 308 College

College/School Information

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability,

UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives. A public institution with nearly 18,000 students,

UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, includ ng clinical research, an accelerated RN-to-

BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned

UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus

Brief Summary of Work for this Position

The Instructional Technologist provides consultation, support, and training to online and instructional technology-based users. Utilizing their knowledge and understanding of a wide variety of academic technologies is necessary to effectively support the diverse range of users' technical and pedagogical needs.

• Develops training materials for instructional technology solutions and emerging technologies related to online and hybrid learning
• Resolves problems based on existing documentation, training, resources, etc.; Solicits relevant information from faculty in order to communicate potential solutions
• Evaluates emerging technology solutions for online and hybrid teaching; Analyzing gaps in current technology-related processes and communicating them to the appropriate stakeholders
• Manages issues related to instructional technology solutions including Canvas, Zoom, Echo 360, Respondus, VoiceThread, Rev/3PlayMedia, and others as assigned
• Partners with faculty, DEeL staff, and ITS staff
• Determines client needs and effectively communicates potential solutions depending on the request
• Administers multimedia and graphic design projects. These could include video production, graphic/infographic creation, web-based authoring tools such as Storyline or Articulate, and others as assigned
• Manages social media and communication practices including report generation, data visualization, social media management, marketing templates, instructional templates, and others as assigned

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Preferred education, professional skills and experience

Bachelor and/or Master's Degree in Instructional Technology, Education, or related field

Ability to learn quickly and independently when learning new software, hardware, and various web applications

Proficient in Canvas learning management systems and other related instructional technologies

Knowledge of communication and/or marketing principles and practices

Versed in Social Media Technologies

Experience with project management and productivity monitoring strategies

Ability to create, maintain, and evaluate job aides and resources for faculty consumption

Knowledge of basic technology principles and terminology a