JPMorgan Chase VP Product Manager Digital Payments, Transfers in Wilmington, Delaware
Chase is looking for a Product Manager to be part of Digital Payment Products Team, supporting our Account Transfers payment product. The vision of this team is to satisfy our customer's transactional needs through secure, simple and convenient digital technologies, making digital their channel of choice.
This role requires someone who can thrive in a fast-paced, high-performing environment, where creativity, collaboration, and strategic thinking are the norm. The successful candidate will be a problem solver, results focused, detail oriented, and process disciplined. The position will offer an opportunity to:
Manage and develop Account Transfers payments product across channels (i.e., online, smartphone, tablet, etc.)
Engage with and build relationships with multiple LOBs (lines of businesses, e.g., Retail Banking, Business Banking, Private Bank etc.) and other Digital Services areas (e.g., technology, PMO, user experience, operations, risk & control..etc.)
Assume Product Owner roles in leading Account Transfers product scrum teams
Provide direct input into Chase's Digital Product Development roadmap, including the execution timelines
Be part of a team that launches new or first to market digital capabilities that benefit our customers
Work with Technology and Design teams to lead product developments efforts
Manage product backlog, production support, issue & defect resolution and prioritization
Work with 3rd party vendors/ partners to enhance product offering
Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc)
Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)
Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer
Monitor any product change request and assist when required in resolving production related problems
Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
Work with cross-functional partners to strengthen product controls, compliance, and risk environments
The requirements for this role are as follows:
7+ years of relevant experience working in a product management or agile transformation experience required
Financial industry, payments, or digital background is highly desirable
Passion about digital payments, P2P, ACH, Accounts Aggregation
Experience working on agile enabled teams
Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment
Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: \"tell a story\" with data
Strong presentation skills and ease with effective communication with all levels of management and partners from a variety of business functions
Ability to develop and communicate product development business cases using financial models
Demonstrated people management and team-building skills
Bachelor's degree required, Master's/MBA degree preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
New York,NY $110,200.00 - $160,000.00 / year