JPMorgan Chase 210057321 - Product Analyst (Product Manager Sr.) - Chase Auto (Finance My Car) in Wilmington, Delaware
JP Morgan Chase is on a mission to deliver a customer obsessed One Chase experience by improving clock speed and providing first class customer interactions. All across the organization we are committed to transforming the way we work and how we deliver value against our business objectives.
We favor rapid, iterative design to "once and done" project work and prefer new design to improving on the status quo. All in a way that allows us to "plug and play" instead of depending on outdated technology builds. This is accomplished by empowered decision makers sitting among the team that helps make our transformation a success.
To achieve that mission, we have launched Agile product team-based constructs across the country that enable a truly cross-functional business, development and operations experience to continuously design, deliver and validate new functionality. Journey practices, architectures and tool sets cover the entire product lifecycle; and are re-shaping how we think about these customer journeys and foster an environment where a cross-functional team can quickly improve our customer experience.
Successful transformation at this scale requires hiring and selecting diverse and talented people who are equipped with the right end-to-end knowledge, skills, passion about customers and excitement about being at the forefront of change and innovation.
We are actively looking for the best talent to help us reach our One Chase North Star!
Are you someone who thinks and puts the customer at the center of everything you do?
Are you passionate about bringing ideas to life as part of a team?
Are you someone who is a passionate problem solver, can manage ambiguity and have fun in the process?
Do you have what it takes to work in a dynamic, agile and collaborative?
If the answer is yes to all of these, apply to join our JP Morgan Chase team and we look forward to seeing you in one of our Agile product groups!
Chase Auto has established a dedicated Product Group to build loan and lease origination capabilities using agile methods in target state architecture. We are seeking talented candidates for a Product Manager Sr. (Product Analyst) role in the area product responsible for customer journeys in manual credit underwriting and booking/funding automotive loan and lease contracts.
The Product Analyst role on an Agile product team contributes to the strategic development, ongoing feature refinement and execution of the product roadmap. The Product Analyst is a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, acting with an entrepreneurial attitude with a strong sense of reliability and ownership.
Responsible for end-to-end (E2E) ownership of features from ideation through implementation and through maintenance and support
Accountable for feature performance, which requires knowledge on how to pivot in order to meet business case goals
Provide subject matter expert (SME) oversight on operating procedures or system change implementations that affect Chase Auto Originations with clear understanding of current operational processes and their linkages to future improvement efforts
Ability to see the big picture while having a deep knowledge into the owned feature. This is key to being successful prioritizing stories and determining the path to implementing features effectively.
Contribute to the strategic development, ongoing refinement and execution of the product roadmap
Partner with senior product owners to progress the product roadmap; act as voice of the customer and drive product vision in forum when senior product owners are not present
Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
Facilitate and drive customer-focused solutions across the organization in direct support of the Product Owner; working with Legal, Risk, Operations, Design and Technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
Continually drive product towards a meaningful balance between customer needs, business objectives and technical feasibility
Write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
Attain/develop a depth of domain knowledge in order to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as subject matter expert with respect to major business processes and supporting applications/capabilities
Collaborate closely with all team members including technology and architecture to define and elicit business needs; building to a comprehensive understanding the domain
Build and maintain strong working relationships with multiple diverse stakeholders across JPMorgan Chase, and able to work independently and in a team environment
Ability to drive Business Results and define and measure Value Creation
Analytical Thinking and Problem Solving
Client and Customer Focus, experienced in research and analysis
Verbal and Written Communication, experienced with Epics, Stories, Roadmaps
Teamwork and Leadership, Facilitation and Negotiation, Coaching and Mentorship, People Focus and Team Player
Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention
Risk Assessment and Control Management
8+ years product management/program execution experience -including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmaps
Direct experience working in an Agile team (directly aligned to a product), and mastery of Agile practices and routines
Able to define and effectively communicate user stories at the capability and feature level
Business acumen in financial analysis, leadership and knowledge in the Auto domain
Technical acumen in design thinking, domain driven design and wireframing
Ability to assess system dependencies with specific knowledge of ACAPS, DCE and DECO
Experience and comfort working within non-linear design and development processes
Experience in the design and development of product/service offerings that span multiple channels and form factors
Experience with re-engineering processes and/or integrating new tools/technologies into existing processes to drive innovation
Track record of contributing to the strategic direction of the area product and customer journeys
Must possess a broad array of skills across several disciples as well as deep specialized knowledge (T-shaped)
Track record of successfully interacting with stakeholders to drive complex initiatives with broad requirements across multiple functional groups and levels within an organization and creating business cases
Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies
Strong understanding of sequencing to maximize development hours
Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change
Mobile and digital experience -defining user experiences optimized for needs in the mobile/digital space
Ability to synthesize large amounts of information to inform decisions in order to drive work forward
Ability to thrive in a fast-paced, collaborative and cross-functional environment
Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts
Demonstrated ability to make data-driven decisions, take accountability for those decisions while candidly challenging the status quo to drive the right customer journey outcomes
Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
Experience working in agile/scrum teams preferred
Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
Experience working in Jira and Confluence
Minimum BS or equivalent level of education/experience required
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans