Job Information
Aqua America, Inc Field Supervisor III in Willow Grove, Pennsylvania
Reference #: R4001 Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!
About Essential Utilities
delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
JOB SUMMARY: The Field Supervisor of Distribution and Maintenance is responsible to plan and manage work associated with operating and maintaining a large-scale regional water distribution system. This includes coordination with peer Departments necessary to accomplish Company objectives. The position oversees water distribution operations, maintenance of piping systems, coordination with construction work, workforce planning and management, budget responsibility, and management of the Company's Work Order system. Safety of the workforce, public and compliance with governing regulations and authorities is a key performance requirement.
RESPONSIBILITIES AND DUTIES: Responsible for the 24/7 maintenance and replacements as needed of main, services, hydrants, blow-offs, valves, regulator valves, curb boxes, and other distribution system appurtenances. Assign staff to assess and resolve issues with customer complaints of "no-water" and "Low pressure". Assign staff to perform flushing of the distribution system as determined by other Departments and Work orders, and uni-directional flushing programs. Assist in draining, chlorinating and other water quality maintenance of water storage facilities as requested by other Departments. Ensuring assets are located and entered in the GIS system. Conduct regular meetings with assigned staff for Company updates, continuous improvement ideas, and otherwise share information in line with high performing culture initiatives. Interface with Customers to address problems, requests, and coordinate projects. Serve as the Company representative at community and township meetings, as well as with PennDOT for highway work. May be called upon to lead meetings or present at meetings. Coordinate with municipalities, contractors, developers and PennDOT for all new service and hydrant installations, including all related appurtenances. Manage the Company's Work Order process for assigned area. Review status of Work Orders regularly and take action to ensure close-out per requirements, and reclassification if mis-coded. Assist in preparation of operating department budgets. Manage a budget for area assigned. Responsible to participate in local and regional emergency situations that may result in shutdowns or interruption of service to our customers. Must proficiently use Company software necessary after being trained. Implement Aqua safety policies and procedures. Review job sites and Company operating sites and equipment for safety compliance and act on deficiencies. Ensures Maintenance of Traffic (MOT) controls are set up properly for work areas where traffic is involved by ensuring assigned staff are trained and through periodic inspections of active work sites. Oversee the onboarding and training of new employees., Establishes and implements training programs for staff to ensure continued competency in assigned roles. Performs performance reviews and performance management of staff. Reviews six-month probationary evaluations for operations personnel. Process invoices, purchase requisitions, and other accounting controls to ensure compliance with budgets and work processes. Performs other tasks or special duties as assigned.
SPECIAL EDUCATIONAL OR REGISTRATION QUALIFICATIONS: Associates Degree preferred. Minimum of five (15) years of experience in water distribution system operations and capital improvement projects, including overseeing work related to this position's duties. PA Department of Environmental Protection Class E Distribution License or ability to achieve same within 12-months of job acceptance is required. Certification in Maintenance of Traffic / Flagging (MOT). If not certified, must obtain the same within six-month of start of employment.
BUDGETARY RESPONSIBILITIES: Annual budget ranges from $2M to $4M and includes Expense and Capital related work.
PERSONNEL RESPONSIBILITIES: Exempt: Up to 4 Non-Exempt, Non-Union: Up to 3 Union (Direct and Indirect): Up to 30
REPORTING LEVEL: Area Distribution and Maintenance Manager
Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.