Job Information
P & A Group Participant Support Specialist in Williamsville, New York
Williamsville. P & A Group. Participant Support Specialist (English & Bilingual, Spanish). Up to $18/hour.
Scope/Impact Full and part-time positions available!
Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. The Participant Support Specialists function is to provide effective and accurate responses to our callers.
Training hours: 8:30 a.m. 5:00 p.m. ET (approximately 6 weeks)
Key Responsibilities * Answer incoming calls, interpret callers question/problem and provide resolutions, researching solutions * Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations * Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients * Follow up with participants or administrators via phone or email to resolve open issues * Be logged into phones and chat software and available to take chats at all times; always use excellent spelling and grammar on chats * Log all calls and chats in Flex Connect
MINIMUM REQUIREMENTS * High school diploma or equivalent * Experience in a customer service or a call center setting is a plus * Strong proactive problem-solving and troubleshooting skills * Demonstrated ability to effectively manage multiple priorities * Self-starter with the ability to work independently in a fast-paced environment with critical deadlines * Strong attention to detail
Bilingual Spanish a plus!
An Equal Opportunity Employer.
Follow link to apply through company website: https://padmin.com/careers/