Job Information
Prysmian Group Quality Manager in Williamsport, Pennsylvania
This position reports to a department manager. The position performs tasks associated with measuring, collecting, and analyzing data that will be used in supporting special projects to improve product quality. Primary/routine tasks are to provide process and problem-solving support that could be related to waste/scrap reduction. Position requires utilization of problems solving tools identified in a Lean Sigma culture.
Principal Duties & Responsibilities:
Reviews Quality documentation and monitors such documents to ensure they are accurate, complete, and reflect most up-to-date regulations.
Carry out proper tests and controls aimed at verifying product conformity, starting from incoming inspection on raw materials to final test on finished goods.
Analyze processes and identify areas of improvement to ensure RTFT (Right the First Time) goals are achieved
Directly manage customer visits/audits and be the team leader for customer claims management and resolution.
Provides technical expertise and hands on support on Quality matters to operations. Interprets applicable regulatory regulations, makes conclusions, and issues technical reports of findings.
Provides mentoring, coaching, counseling, and training to employees regarding quality
Initiates and drives continuous improvement projects/activities/programs as a result of risk assessments.
May liaise with external vendors, contractors, or suppliers to ensure that their products or services meet the organization's quality standards.
Study standards and specifications, extract the information necessary for production and quality assurance, popularize and distribute them.
Develop/maintain manufacturing procedures for equipment, distribute and revise procedures, participate in training in manufacturing procedures.
Know the characteristics of the products made/installed (construction, tolerances, surface finish, production speed, customer performance, etc.). Work with Plant, Product and Field Engineers to improve products as well as manufacturing methods and procedures.
Monitor the performance of external providers, and collaborate with suppliers to improve their quality and performance
Interact with customers, Sales, factory and field employees to ensure product compliance and continuous improvement with them.
Organize and manage the multidisciplinary Kaizens of continuous improvement
Responsible for product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis and corrective action management.
Participate and/or lead field failure investigations on cable, cable system components such as terminations, splices, and link boxes.
Knowledge/Skills/Abilities:
A working knowledge of international and market specific quality requirements. Including but not limited to:
ISO 9001
UL
CSA
Strong organizational & planning skills
Excellent analytical & problem-solving skills
Fluent in English
Strong understanding continuous improvement tools (Lean and/or 6 Sigma certification preferred)
Proficient with Excel, PowerPoint, Word and other standard computer applications
Excellent interpersonal & communication skills (oral & written), able to interact with all levels in the organization
Technical understanding of electrical cables and/or systems
Required Qualifications:
Bachelor’s degree in engineering, or other related field.
3 years of direct Quality experience including quality engineering, root cause evaluation, standards and procedural development, auditing, and training.
Experience in a manufacturing environment, preferably in a supervisory role
Work Environment/Physical Demands:
Works out of a normal manufacturing environment with standard office equipment available.
Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
Employee will be required to work productively and cooperatively in a high-volume, fast paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
Travel within the US may be required
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page (https://www.prysmian.com/en/people-and-careers/why-prysmian/diversity-equity-and-inclusion) to learn more about Prysmian’s commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com .
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Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.