Student Veterans of America Jobs

HVAC Service Technician Manager Reports to:Robb Havens Position Type:Full-Time Department:HVAC Service Travel Required:20% Location:Wichita Falls, Texas Hourly / Salary:Salary Supervisory Duties:Yes FLSA Status:Exempt Direct Reports:10-20

NOTE: This job description represents a summary of the typical functions of the job and is not considered to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined specifically in the job description; other duties, as assigned, will become part of the job. James Lane expects full participation and team work at all times.

Job Purpose:

The HVAC Service Technician Manager will lead a team of HVAC service technicians who work with heating, ventilation, air conditioning systems and equipment. The HVAC Service Technician Manager is responsible for meeting goals and maintaining customer satisfaction for the company. This may include developing budgets, setting company goals, interviewing prospective employees and meeting with other company managers to discuss corporate strategies. Duties may also require scheduling appointments, dispatching, and performing service calls as necessary. The Service Manager should have an adequate mechanical and installation understanding of the tools and equipment used by his staff. This team member must also have a strong managerial understanding and ability. This position will also deal directly with customers, requiring good customer service and communication skills and may also require the ability to sale and estimate some projects.

Job Duties

• Collaboration in management meetings to report progress, discuss goal setting and idea exchange to improve the productivity of field staff.
• Participation in field service personnel annual reviews.
• Participation in the hiring process of field service personnel annual reviews.
• Identifying training needs and scheduling
• Optimizing field staff efficiency by monitoring the following: timeliness, breaks, call completion times, parts acquisitions and assisting in corrective measures.
• Collaboration in field staff meetings identifying specific needs and the promotion of company ideas and objectives.
• Goal setting for call collection, service agreement sales and data collection.
• Discussion of challenges with employees, customers and work flow.
• Forecasting workloads; reducing non-productive time.
• Handling customer concerns (within your ability) and compliments.
• Promotion of the service agreement program.
• Scheduling demands; assignment of calls based on technical ability.
• Review revenue numbers and goals with field staff
• Review call backs and assign appropriate training for individual field staff member
• Develop and initiate training for field staff

Skills / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of organizational and safety operations and procedures, safety methods and practices.
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to follow instructions in verbal and written format.
• Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice and desire to help when dealing with people.
• Must be able to learn, understand and apply new technologies.
• Ability to analyze situations and adopt appropriate courses of action using independent judgment.
• Demonstrate and strive for excellence in procurement and inventory control and continually seek improvement in results.
• Excellent customer service skills.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to work extended hours and various work schedules.
• Ability to perform in a professional appearance and manner.
• Ability to use good judgment and foresight.
• Competent and proficient understanding of platforms such as SAWIN and Microsoft Office programs.
• Computer knowledge and skill to use e-mail, word processing, data base management and spreadsheet software applications and web browsers, preferably Word, Windows, Excel.

Working Conditions

• Normal workweeks are 5 Days: Monday thru Friday.
• Normal start time is 7:55AM, end time is 5:00PM.

Key Requirements

• Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility
• May be subject to a Pre-Employment Drug Test, Background Investigation and / or Credit Check

Physical Requirements

Often -Carries or moves objects weighing up to 20 pounds with or without the aid of equipment.Daily

Often -May push or pull carts or other such objects.Daily

Frequently -Required to stand for more than 1 hour at a time.Hourly/Daily

Frequently -Bends, twists, stoops, sit; climb or balance; kneel, crouch or crawl. Hourly/Daily

Frequently -Uses manual dexterity or fine motor skills; grasps, moves, handles, and reaches.Hourly/Daily

Frequently -Uses the ability to talk and hear.Hourly/Daily

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