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Vail Resorts Employee Experience Senior Coordinator in Whistler, British Columbia

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

  • MORE employee discounts on lodging, food, gear, and mountain shuttles

  • RSP Options (after 12 months or 2000 cumulative hours of service)

  • Employee Assistance Program

  • Excellent training and professional development

  • Referral Program

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

  • Free ski passes for dependents

  • Critical Illness and Accident plans

Job Summary:

As a leader of the Whistler Blackcomb Employee Experience team, you will assist in delivering and improving employee services to ensure that our employees are provided with the basic services they require to build a great experience. Your organizational skills and outgoing approach will serve you well as you meet the needs of our employees.

Job Specifications:

  • Housing: May Be Available

  • Outlet:  Springs building - 4153 Springs Lane

  • Expected Pay Range: $20.00 - $24.98 / hour

  • Shift & Schedule Availability: Full Time

Job Responsibilities:

  • Perform a varying scope of duties including a mix of physical tasks such as re-stocking, inventorying and receiving and preparing shipments of uniforms. As well as desk work in order to evenly share tasks and ensure fairness amongst team

  • Coordinate all aspects of employee uniforms: distribution, collection, cleaning & repairs reporting, documentation of issued/ returned/ repaired or outstanding items, receive and inventory uniform deliveries accurately and restock as required.

  • Maintain proper cataloguing of inventory as uniforms are damaged and destroyed. Year-end account of ALL uniforms; maintain and update the uniform system to reflect uniform changes departmentally.

  • Overseeing and executing the Onboarding of all new and returning Whistler Blackcomb employees and updating their personal documentation and passes into the hiring system.

  • Daily reporting and regular auditing of employee data

  • Issuing employee, dependent and volunteer media ensuring to follow policy

  • Ensuring correct policy and procedures are followed and employees are compliant – including overseeing and entering of waivers and other important documents

  • Opening and closing procedures – maintaining security measures at all times. Making sure the team are also following the correct procedures, and following up if required.

  • Seasonal ramp-up and ramp-down: issuance of uniform, name tags, etc. ensuring a smooth on-boarding process.

  • Maintain and update the training manual and SOP’s, with the assistance of the team.

  • Familiarize yourself with the variety of computer software that is utilized by Vail Resorts – RPOS, People Soft.

  • Answer employee inquiries, questions and complaints in person, by phone and email and provide exceptional service and follow-up

  • Assist employee with payroll and IT inquiries ensuring to provide the correct resource and guide them where they can get further assistance with these issues

  • General administration and cleaning duties

Job Requirements:

  • Ability to perform physical duties such as carrying boxes up and down stairs, using ladders, lifting safely

  • Ability and willingness to commit to a year-round position

  • Excellent interpersonal skills, highly organized with strong ability to meet deadlines.

  • Extraordinary attention to detail.

  • 2 years previous experience in a fast paced, face to face, customer service environment.

  • Writing efficiency and computer experience with Microsoft Office (word, outlook and excel).

  • Strong administrative skills – knowledge of HR systems and Guest Connect is an asset.

  • Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Be Inclusive & Have fun.

  • Passion for our business, working with and assisting people.

  • Knowledge of Whistler Blackcomb and the Whistler community preferred

  • Proof of clear criminal record check.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 500716

Reference Date: 02/27/2024

Job Code Function: Employee Experience

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