Job Information
Intermountain Health Room Service Call Center Representative in Wheat Ridge, Colorado
Job Description:
Under close supervision, the Food Service Associate performs a variety of food service duties.
Posting Details
Shift: H oliday rotation, can work evenings, no graves. Cannot work remotely at this time. No on-call requirements
Full Time 40 hrs/weekly
This position is NOT remote
This position will be located in the foothills building on CURRENT Lutheran campus (not at the new hospital location)
Bilingual is a plus
Scope
As a Room Service Call Center Rep, you need to know how to:
Answer all incoming calls and dispatch requests.
Receive incoming calls by the third ring in a courteous, professional manner.
Efficiently organize all calls and request for timely dispatch.
Have knowledge of medical departments and their functions of operations.
Process Room Service orders via the telephone using a touch screen menu program.
Adhere to all diet prescriptions when processing orders.
Educate patients on menu choices and respond to questions about selections.
Handle up to 250 inquiries for patient meal orders, patient transport, and housekeeping/EVS job requests.
Operate web based patient tracking applications, accurately entering orders and within prescribed timeline.
Initiate courtesy call to the requestor to change priority when jobs are out of scope.
Consolidate the housekeeping/EVS and transport schedule to verify all assigned employees are logged into the TDSS systems.
Assist
patients with telephone call-backs.
Ensure that all ADA diets are entered at designated times.
Enter all non-select meals according to nursing unit timeline.
Train users at facility on TDSS program to create and close out work order.
Communicate with Nursing about patient diet clarification or appropriateness for room service.
Communicate with dietitian or manager regarding patients meal needs.
Review computerized records to determine which patients have not placed an order and initiate telephone or personal contact as appropriate.
Accurately enter floor stock requisitions in Health Touch to ensure correctly billing.
Monitor alerts patient refrigerator temperatures on the unit kitchens daily and take appropriate action if they are out of compliance.
Initiate system down time procedure when appropriate.
Initiate Occurrence Reports as necessary.
Restock nursing unit waiting rooms with coffee supplies.
Minimum Qualifications
High School Diploma or equivalent, required.
Related experience or education demonstrating knowledge of regular and modified diets, including the carbohydrate-counting system, required.
Excellent communication skills, required.
At least six (6) months of call center experience, preferred.
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:
07/02/2024
Location:
Lutheran Medical Center
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $21.92
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.