Job Information
Cleveland Clinic Patient Access Workleader - 1:00PM-9:30PM in Weston, Florida
Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Patient Access Workleader, you will function as the department work lead while also performing the duties of the assigned function, including recommending and executing complex policies and procedures in conjunction with the supervisor to ensure timely and accurate resolution of patient registrations. You will also provide general oversight and direction for caregivers to ensure daily operational support. This position may rotate to different locations/hospitals based on staffing needs.
The ideal future caregiver is someone who:
Has excellent customer service, communication and critical thinking skills.
Thrives working both independently and as part of a team.
Acts in a professional, caring and helpful manner.
Demonstrates problem solving skills and a sense of urgency when dealing with issues that arise.
Is eager to learn and receive feedback.
If you are looking for a rewarding position where you will feel supported while serving the community, this is the position for you. You'll develop skills, such as leadership, teamwork, innovation and empathy, and make a difference in patients' lives every day while advancing your career.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:
Identifies and utilizes appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Assists with and resolves patient inquires or complaints.
Recommends and provides input to execute Patient Access programs in accordance with changes in insurance regulations and data obtained from various departments and physician in regards to issues including registration.
Assists the site manager /supervisor with the daily operational activities of patient access.
Participates on committees in an engaging manner as a subject matter expert on processes within the department.
Cross trained to independently staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration and Clinic..
Recommends and facilitates exceptional Patients First communication for each patient encounter during their registration.
Identifies patient registration issues and resolves or initiates necessary follow up.
Implements service recovery efforts as appropriate.
Responsible for staff training, involved in performance evaluations by means of feedback and completes special projects and assignments which would not be given to front line staff.
In addition responsible for operational tasks which include staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.
Assists in the development and implementation of new processes.
Functions as a Super User.
Assists in the completion of departmental audits, reports, and QA.
Handles coaching based on compliance metrics and also oversees cashiering duties as necessary.
Provided registration and cash collection access in Epic.
Coordinates resources for daily assignments and coordinate work schedules to provide coverage for employee Paid Time Off (PTO), and key activities.
Distribute work to maintain department work flow and desk coverage.
Other duties as assigned.
Education:
- High school diploma or equivalent.
Certifications:
- None required.
Competencies (Complexity of Work):
Basic PC software application knowledge and ability to use multiple data systems required.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
Must be detail oriented. Excellent communication, organizational and interpersonal skills required.
Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
Demonstrates a positive and professional approach and communicates effectively with customers and team members.
Work Experience:
Minimum of 4 years of experience in a customer facing role with in person or phone contact; or previous work leader experience with demonstrated competence in personnel management.
An Associates degree may substitute for up to one year of the stated experience.
A Bachelors degree my substitute for up to two years of the stated experience.
Physical Requirements:
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities