Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Lowe's Supply Chain Customer Experience Professional in Westfield, Massachusetts

Shifts hiring for:

Monday- Thursday- 7am-5:30pm

Wednesday-Saturday- 7am-5:30pm

Monday- Friday- 9am-5:30pm

Monday- Thursday- 10am-8:30pm

Essential Functions:

•Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through various communication channels

•Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs

•Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking

•Escalates customers’ concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern

•Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries

•Connects on a personal level to establish rapport and guide the customers in every interaction with a positive attitude, engagement, care, and courtesy

•Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems

•Listens attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems while demonstrating sincere appreciation

•Follows-up with customers to ensure all order and project requirements are satisfactorily met

•Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Supply Chain resources to effectively complete tasks

•Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement to help determine gaps in processes

•Partners with shipping, receiving and transportation to troubleshoot issues and communicate to internal and external customers accordingly

Minimum Requirements:

•High School or GED

•2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment

•Experience processing specialty orders

•Excellent written and oral communication skills

•Basic math and reading comprehension skills

•Basic computer skills, including working knowledge of Microsoft Office

•Ability to solve problems with a positive, can-do attitude.

•Ability to multi-task, prioritize and manage time effectively

•Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customers service until resolution is met

Preferences:

•Knowledge of the home improvement retail industry

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

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