Job Information
Bread Financial Payments Inc Account Manager Portfolio & ECM in Westerville, Ohio
*Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.* *Job Summary* Client Partnerships is the primary liaison between the organization and the client and is responsible for creating and executing credit card portfolio strategies, in alignment with internal and external leadership. Manager, Portfolio & ECM is responsible for helping to drive the strategy in partnership with senior leadership for portfolio growth and existing customer marketing, managing to key metrics for core customer, attrition, retention, activation, and loyalty. This role is responsible for partnering on and executing the strategy for all existing customer lifecycle marketing and customer journey for a client partner(s). This role ensures the needs of both the client and organization are met within each initiative executed. Leads and partners with cross-functional partners in a matrixed leadership environment both within Client Partnerships as well as internal teams, including Data Science & Analytics, Credit Management, Finance, and Operations. This role is responsible for marketing fund management, marketing calendar management, balance build, and overall portfolio health. *Job Description* Essential Job Functions:
- Strategy: Works with senior leadership team on strategy as it relates to portfolio management, P&L, and all existing customer marketing. Accountable for portfolio-driving initiatives including rewards, benefit timing, loyalty. Ongoing integration into brand plan and multi-tender loyalty. Supports and executes strategy for enhancement marketing and balance build strategies for the assigned client(s).
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``` - Financial Responsibility: Responsible for understanding of P&L in order to recommend adjustments to portfolio initiatives and marketing initiatives to maintain the health of the portfolio, all while managing to key metrics for core customer, attrition, roll rates, retention, reactivation, etc. Will manage marketing funds for assigned client(s) and marketing calendar.
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``` - Reporting and Analysis: Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.
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``` - Relationship Management: Maintains a productive relationship with brand partners to ensure strategies are collaborative and expectations for budget and focus areas are shared. Works in close synthesis with GM team, Finance, Compliance, Risk Management, Marketing, etc, as it relates to assigned portfolio(s). Must be able to balance needs of both client and Bread Financial when advising and to drive solutions and strategies.
Reports to: General Manager or Director Working Conditions/ Physical Requirements:
- Normal office environment, some travel may be required.
- Some travel may be required.
- This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs.
- This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX; Draper, UT; Wilmington, DE; New York, NY or Coeur d'Alene, ID.
Direct Reports: 0 - 2 formal direct reports. Highly matrixed leadership environment Minimum Qualifications:
- Bachelor's degree or equivalent relevant experience
- 5 years experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management
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