Job Information
Bread Financial Payments Inc Account Manager Client Business Management in Westerville, Ohio
*Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.* *Job Summary* Client Partnerships is the primary liaison between the organization and the client and is responsible for creating and executing credit card portfolio strategies, in alignment with internal and external leadership. Manager, Client Business Management is responsible for working with the Sr Manager to maintain overall understanding of the critical initiatives, opportunities and operating guidelines for the assigned portfolio(s), ensuring internal/external parties are aligned to those strategies, and driving initiatives to support those strategies. This role ensures the needs of both the client and organization are met within each initiative executed. The Manager, Client Business Management is responsible for achieving internal key performance metric goals as well as ensuring internal executive leadership is informed about progress to goals. Leads cross-functional partners in a matrixed leadership environment. In support of the GM, New Accounts/Product, and ECM leaders, this leader will maintain total awareness to contractual requirements and service level agreements, enterprise wide projects that may support or hinder the achievement of the portfolio objectives. Close collaboration with the leadership team is required to surface potential hurdles, missed contractual requirements, and new standards that need introduced. Other duties as assigned to meet function/business needs. *Job Description* Essential Job Functions
- Strategic Focus: Works with Sr Manager, General Manager and/or Director to support strategy as it relates to Care Center functions and other operations in support of brand partner while working with key internal cross-functional partners.. Monitors enhancement marketing products and third party marketing efforts are aligned to both brand and organization's needs.
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``` - Client Support: Serves as internal point of escalation of client-related issues as well as strategic lead for project teams related to issue remediation. Responsible for brand technology changes and support (POS upgrade, channel upgrade, store loads, etc) and testing support strategy with client, as applicable. May act as participant on IT outage calls to understand situation as it relates to client. Surfaces potential missed SLA's/penalty payments and manages communication with the client
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``` - Risk/Compliance Oversight: Acts as first line of defense, overseeing adherence to bank compliance standards related to capabilities and clients' omni-channel marketing materials. Responsible for distribution of bank procedures, guidelines, and new standards (Bank Operating Procedures). Supports leadership team to ensure compliance of all contractual obligations, requiring deep understanding of contract and negotiation points.
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``` - Ad hoc Reporting & Analysis: Supports and partners to execute the strategy for Executive Operating Committee meeting content, creation and alignment across the total GM team and cross functional leadership levels. Should understand key metrics needed and relevant proof points to bring forward and enhance the strategic update and discussion on behalf of the leadership team. Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.
Relationship Management: Maintains a productive relationship with brand partners to ensure strategies are collaborative and expectations for budget and focus areas are shared. Works in close synthesis with GM team, Finance, Co