Delaware North Table Games Shift Manager, Southland Casino in West Memphis, Arkansas
Delaware North Gaming is searching for a Table Games Shift Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Table Games Shift Manager, you will oversee and supervise the successful operation of the table games area within Southland Casino, ensuring maximum game protection while ensuring all rules and regulations are being followed.
Minimum – Anticipated Maximum Salary: $62600 - $82900 / year
The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
At Delaware North, we care about our team member’s personal and professional journeys. These are just some of the benefits we offer:
Health, dental, and vision insurance
401(k) with company match
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Manage Table Games' team members, including Table Games Pit Boss, Floor and Box Supervisors, and ensure their roles and responsibilities are well understood and they are able to properly perform their duties.
Allocate staff to table games, ensuring the integrity of the games and the games are staffed to need.
Oversee fills, player ratings, and rundowns.
Analyze customer play, cheating, scams, counters, and unusual or suspicious variations of play.
Maintain knowledge of all the rules of all table games; review, on a periodic basis, the table games and card games floor layouts and playing rules to determine the need for any changes to increase profit and provide process improvement.
Maintain awareness of all pit activity at all times, including the Poker Room; manage all pit operations on a day-to-day basis.
Ensure required equipment is available and functioning properly.
Develop and implement pit policies and procedures to improve security, efficiency, asset protection, and guest service.
Exercise appropriate judgment and discretion to identify situations that require the attention of the Table Games Manager.
Provide daily and monthly reports providing written explanations for unusual table games statistical fluctuations in hold and win percentages and poker rake fluctuations.
Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guests' goodwill.
Build and maintain rapport with casino players with the goals of achieving guest satisfaction at all times.
Review technologies and methods to improve departmental efficiency.
Minimum of five years of gaming industry experience and at least three years of management experience required.
Thorough knowledge of Table Games' policies and procedures.
Basic math and computer skills including MS Office, Word, Excel, and Outlook.
Professional attitude and appearance.
Strong verbal and written communication and organizational skills.
Good leadership abilities.
Ability to work weekends, holidays, and evening hours as business demands.
Ability to manage stress appropriately and make decisions under pressure.
Ability to work any shift as needed, and cover weekends and holidays.
Who We Are
Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.