Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

UCLA Health TSD Support Specialist in West Hills, California

Description

In this role, you will provide Tier II responsibilities for the day-to-day 24x7 endpoint operational support for departments with special requirements Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for ISS managed departments.

Responsibilities include, but are not limited to:

  • ensuring that policies, standards, standard operating procedures and how-to documents are followed and utilized

  • ensuring endpoints follow standard security guidelines and safeguards

  • communicating effectively, both verbally and written to clients and peers

  • effectively apply escalation process within the guidelines of the TSD SLA

  • may be required to participate in the weekly rotational after-hours on-call support within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $73,518.48 - $118,243.94 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

Qualifications

  1. Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager)

  2. Understanding of Microsoft Networking and Active Directory

  3. Advanced knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above)

  4. Advanced knowledge of UCLA Health IT Microsoft Office products such has but not limted to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA)

  5. Understanding of project plans, presentations, procedures, diagrams and other technical documentation

  6. Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS and TCP/IP

  7. Ability to work independently with minimal supervision as well as in a team environment

  8. Ability to follow escalation procedure within IT Operations

  9. Establish standards and procedures for best practices, enabling commitments to established SLA's.

  10. Ability to research and test new technologies and processes

  11. Demonstrate ability to develop creative solutions to complex problems

  12. Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management and software delivery

  13. Ability to prioritize, organize, and execute work assignments

  14. Ability to communicate the status of various systems to management and/or support personnel

  15. Ability to skillfully react to a fluid and constantly changing work environment.

  16. Ability to train, delegate and review the work of staff members.

  17. Advanced knowledge of desktop ticketing system (ServiceNow)

  18. Strong technical abilities with excellent communication and interpersonal skills

  19. Advanced knowledge of cloud computing such as but not limited to (Adobe, O365, Box, OneDrive)

  20. Advanced knowledge of standard desktop imaging such as but not limited to (MDT, ISO's, Intune, and SCCM)

  21. Advanced knowledge of VPN remote software and RDP configuration

  22. Advanced knowledge of printing such as but not limited to Windows and Citrix based printing

  23. Understand ITIL overview and tier structure support using ticket tracking system

  24. Ability to image, label and post configure devices.

  25. Advanced knowledge of Apple OSX and iOS operating systems and platforms

  26. Advanced knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)

  27. Advanced knowledge of IT Security applications such as but not limited to (Imprivata, Cisco AMP, FireEye, Aruba OnGuard, DUO, Bitlocker, Checkpoint Encryption, and USB Allowlisting)

  28. Must have a valid drivers California license, have reliable transportation, and drive to UCLA sites as needed

  29. Must be able to lift up to 30lbs

  30. Ability to walk comfortably for a minimum of three hours a day

  31. Advanced knowledge of telecom technology and basic troubleshooting with telecom endpoints

  32. Advanced knowledge of Knowledge Centered Service principles and best practices

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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