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Wyndham Hotels & Resorts Director of Human Resources - Wyndham Grand Doha West Bay Beach in West Bay Doha, Qatar

Wyndham Grand Doha West Beach Beach is now seeking a Director of Human Resources to join our team in Doha, Qatar.

Job Summary

The Director of Human Resources (in conjunction with the HR Team) will lead the day to day HR Operations. This will include all aspects of Human Resources from employee relations, compensation and benefits, performance management, training, recruitment, housing, wellness as well as the management of the HR Team, partnering HOD’s, Exec Com as well as driving the hotels KPI’s of GOP, LTO, AES etc.

Key Responsibilities

Employee Relations

  • Ensure that the agreed upon disciplinary process is maintained at all times and fair disciplinary processes are followed by all HOD’s.

  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.

  • To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.

  • Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.

  • Train the AHRM/HR Executive/HR Coordinator etc. in the above process

  • Log all the incidents in HRIS and file the original copies in the employee files

  • On a monthly basis summarise all the incidents with regards disciplinary action and present to GM/RHRM with recommendations

HR Administration

  • Ensure the smooth workflow of the various HR functionalities as to maintaining and providing the needed support to associates and Supervisors/ HOD’s at all times. This includes, but is not limited to filing, administration of starters and leavers and payroll.

  • To provide an advice service to associates and Supervisors/ HOD’s on HR SOP’s, Wyndham and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.

  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters etc.

  • Ensure that sporadic associate files audits are carried out on a monthly basis.

  • Payroll to be reviewed and checked prior to the GM/Director of Finance signing

  • On boarding process to be seamless

  • To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one

  • Manage the PRO and visa process to ensure that all associates have valid visas and that they are tracked appropriately

Recruitment

  • Conduct interviews for all Supervisory and HOD positions

  • Work in conjunction with the HRBP for recruitment of GM’s/HM’s/Director of Operations/Exec Com/HR Team

  • Supervise HR team with regards to line level recruitment

  • Participate in annual salary and benefit surveys

  • Ensure that the employment contracts templates are pre-approved by RHRBP prior to use and not edited

  • Review manning and re-recruitment of all positions

  • Ensure that the arrival experience is as good as the guests

  • Ensures that all open jobs are posted via Success Matters and the SOPs and Wyndham standards are followed in using the system

Performance Management

  • Ensure that all departing team members/staff members have the opportunity to have an online exit interview

  • On a monthly basis ensure that a summary of exit interviews is sent to the GM as well as the HOD’s

  • Ensure that the administration of the 3-month/5 month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties

  • Analyse the reviews to see if there are trends in the reviews; this is to be shared on a monthly basis with the GM

Payroll

  • Ensure that the payroll is submitted to Finance on the agreed date

  • PH and Lieu day tracking is accurate and up to date

  • Overtime tracking is done in a timely manner – analyse to see if we need any more staff/associates in any of the departments due to consistent overtime

  • Analysis of the above to see if the hotel need to change the way that we use casuals etc. – make a business case with the HOD for any changes

  • Review with the Dof/GM the payroll figures and challenge the HOD’s with regards to over spending and casual usage

Third party contracts

Manage the following contracts:

  • Transportation

  • Team Member/Staff dining

  • Accommodation

  • Pest Control

  • Medical Insurance

Management

  • Supervise the HR team and office on daily basis

  • Schedule HR shift patterns and office opening times to ensure that HR are delivering what the associates need

  • Train and develop the team and provide support when required

  • Ensure all direct reports have an PDP to achieve their goals

  • Ensure that effective communication flow is maintained at all times

  • Actively participate in the community involvement projects and initiatives together with the hotel’s management team

  • Conduct monthly inspections at the staff accommodations with the Housing team and report the results

  • Attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basis

Training

  • Ensure that the Training Manager/responsible person conducts the relevant trainings to the business needs

  • Attend where possible the monthly departmental trainer meetings with the Training Manager/responsible person

  • Ensure 100% Training Manager/responsible person compliant with all mandatory training requirements

  • Review the monthly training calendar with the Training Manager/responsible person

Education & Experience

  • At least 4+ years as a Director of Human Resources in a branded hotel

  • Able to lead and manage a large team

  • Knowledgeable with all aspects of the HR function

  • Able to work with little guidance as it is a stand alone role

  • Familiarity with and knowledge of Qatar employment laws ideally

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha 66626

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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