Job Information
Guest Services, Inc. Crew Leader, Housekeeping- North Cascades Lodge at Stehekin in Wenatchee, Washington
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Crew Leader, Housekeeping, $16.28+/hour Would you like to spend your summer working at a mystical and peaceful lodge? The North Cascades Lodge at Stehekin's picturesque lake and breathtaking mountain views truly have a magical effect. Accessible only by boat, plane, or hiking trails, the North Cascades Lodge at Stehekin is a laid-back remote little place on the shores of Lake Chelan within the North Cascades National Park. Stehekin has about 75 permanent residents, though its population swells during the summer. The passenger ferry runs daily from Chelan and Fields Point during the summer months and less often through the winter. Stehekin is very close to the Pacific Crest Trail. Trout and sockeye salmon are popular targets for fishing in Lake Chelan and if you are into hiking, extreme or mild, you will love it here. Bicycles are available for hire and are easily transported up on the ferry as well. Our Team Members enjoy amazing benefits such as: * Low cost housing -$40.00/per week and $80.00/per pay period * 50% discount on all meals * $500 bonus for staying through the season You will feel right at home in our tight knit family of employees and it is sure to be a summer you will never forget. Apply now to join our All Star Team! JOB SUMMARY The Crew Leader assists the Housekeeping Manager in daily housekeeping operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Crew Leader assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. ESSENTIAL FUNCTIONS * Assist Housekeeping Manager in the daily operations and floor management in the designated area. * Maintain GSI Hospitality Standards and adhere to GSI Sparkling Clean Program. * Supervise the staff in absence of the Housekeeping Manager. * Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards. * Monitor and supervise set up and maintenance of assigned area of facility to ensure quality standards. Monitor and assist in requisitioning linen use and housekeeping supplies; care of furniture, fixtures, and equipment. * Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the room attendants at the direction of the Housekeeping Manager. Assist in payroll procedures in submitting time and controlling labor costs. * Assist room attendants as needed. * Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues. * Perform unit opening and/or closing procedures. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE * High School Diploma or G.E.D. preferred. * Working knowledge of approved housekeeping methods and cleaning techniques. * Computer proficiency is a plus. * Demonstrated talent for interacting with a wide variety of people and maintain a high level of guest service. * Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. * Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS * Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above To view the full job description,