Job Information
Bridgestone Americas Sales and Service Technician in Wayne, New Jersey
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.
Responsibilities
The responsibilities and duties of this role include, but are not limited to:
Providing superior customer service to the Boss (75% of time)
Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
Recommend appropriate products and/or services
Effectively communicate sales and/or promotions
Promote the sign-up and/or use of in-store financing options (CFNA)
Resolve Boss complaints in a timely and suitable manner
Follow up with the Boss to ensure satisfaction with products/services
Completing basic vehicle service tasks (25% of time)
Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
Engine oil and filter changes
Battery testing, maintenance, and replacement
Fluids, filter replacement and light vehicle maintenance
Bulb and wiper replacement
Alignment checks
Performing store operational tasks (As-needed basis)
Store opening and closing procedures
Unloading store product shipments and stocking product
Performing product inventories
Set-up and maintenance of store displays, promotional materials, and product pricing
General cleaning in store lobby and shop areas
PREFERRED QUALIFICATIONS
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Previous consumer retail sales experience
Previous automotive experience a plus
Previous management/supervisory experience a plus
SUPERVISORY RESPONSIBILITIES
This role is an individual contributor role with no direct reports
As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns
PHYSICAL DEMANDS
Standing for prolonged periods of time
Bending and/or twisting of body
Kneeling, stooping, and crouching
Handling hand tools, including manual and pneumatic
Ability to lift up to 75lbs
Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)
WORK ENVIRONMENT
Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
Shop areas are generally not climate controlled and most locations have concrete floors
Minimum Qualifications
High School Diploma or equivalent
Valid automobile driver’s license
Customer service and career growth mindset
Ability to complete required store education courses and modules required for this position
Ability to learn and perform basic vehicle service tasks
Ability to learn and operate store systems
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.