Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,276,245)

Job Information

Valley National Bank Customer Care Specialist (Call Center) in Wayne, New Jersey

*This is a hybrid role with an in-office requirement (Wayne, NJ). *

The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat - Social Media.


Mon, Wed, Thu, Fri, Sat 10:00AM-6:30PM
Responsibilities include but are not limited to:
  • Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
  • Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
  • Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
  • Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
  • Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
  • Responsible for achieving individual sales, referral and service quality goals.
  • Develop referrals from prospects calling to inquire on bank products and services.
  • Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.

Required Skills:
  • Excellent verbal and written communication skills.
  • Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
  • Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
  • Demonstrate a working knowledge of bank products, services and policies.
  • Ability to solve practical problems.
  • Demonstrate a professional manner and team spirit.
  • Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
  • Detail oriented and organized.
Required Experience:
  • High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience.
  • Bilingual preferred.

Exact compensation may vary based on skills, experience, and location.
$35,200.00
$58,700.00

Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.

DirectEmployers