Job Information
Twin City Die Castings Account Manager - ACCOU001491-00001 in Watertown, South Dakota
DESCRIPTION/RESPONSIBILITIES: The primary focus of this position is to serve as the main commercial contact and owner of the client relationship to maintain strong, long-lasting customer relationships and maintain a positive image of TCDC to the customer. This position will manage the entire book of business on assigned accounts including customer satisfaction and acceptable profit margins for TCDC and serve as the in-house expert including overall knowledge of the customer and their business, forecasting, life of current projects, and next generation of products.
Responsibilities * Build, develop, and grow business relationships vital to the success of assigned accounts, and keep the customer informed of the status of all TCDC activities affecting their account. * Coordinates customer visits, organizes, and participates in regular business reviews with customers and TCDC management. * Identifies and resolves issues and conflicts and communicates account status to Senior Leadership. Will assist with high-severity requests or issues and escalate them as needed or required. * Support and/or aid in negotiations for contracts and agreements with customers. * Quotes new part numbers and leads discussions regarding projects, quotes, and pricing. * Reviews product performance while in production for process improvements, cost reduction, and pricing to meet gross margin expectations. * Price change customer negotiations, as required and/or needed. * Monthly, annual, and 5-year forecasting of customer products from SOP to end of life. * Coordinate and facilitate completion of customer surveys, self-audits, questionnaires, custom forms, etc. as needed or required. * Frequent travel to the customers location to maintain a positive relationship. * Responsible for knowing and following all environmental, health and safety rules, policies, and procedures for the work area and takes responsibility for ensuring that personal work activity is conducted in such a way as to not affect the safety of themselves or others.
TCDC maintains a drug-free workplace and requires pre-employment testing including a physical.
Twin City Die Castings Company is an Equal Employment Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity