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Job Information

Unilever Scoop Shop Lead in Waterbury, Vermont

Background & Purpose of the Job

The role of the Scoop Shop Lead is to coordinate and oversee daily scoop shop operations & responsibilities. A Scoop Shop Lead should be a leader-oriented and hardworking individual that can lead a large team within the scoop shop operations, coordinating and managing the daily front-of-house responsibilities. They should be able to provide excellent customer service, guest service recovery and outstanding brand experiences in the Scoop Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Scoop Shop Lead will report to the Scoop Shop Experience Hospitality Manager.

Who You Are & What You’ll Do

  • Coordinate the day-of scoop shop operations including daily staff schedules, call-out coverage, menu & baked good preparations, shop organization & cleanliness and seasonal outdoor greeter operations.

  • Lead and oversee day-of employees working within the scoop shop department.

  • Oversee & coordinate opening and closing procedures for the scoop shop operation.

  • Perform cash handling protocols including opening/closing daily cash drawers.

  • Support and assist in the training of the Scoop Shop staff, as suggested by the Manager or the Assistant Manager.

  • Participate in Lead training including conflict de-escalation techniques, customer service recovery options, emergency response Lead protocols and staff management & morale.

  • Respond to first aid calls, initiating contact with the first aid team and filling out incident report forms.

  • Perform daily scoop shop responsibilities, including register transactions, taking orders, scooping ice cream, prepping menu items, producing baked goods and interacting with customers.

  • Perform daily upkeep and cleaning procedures and report maintenance concerns.

  • Perform opening and closing procedures for the Scoop Shop operations including preparations, cleaning, restocking, and dishwashing.

  • Act as a line greeter during busy days, interacting and assisting guests with their Scoop Shop orders.

  • Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.

  • Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the scoop shop.

  • Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.

  • Actively support company safety goals by ensuring consistent safe work behaviors.

What You’ll Need To Succeed

  • Must be 18 years of age, or older

  • Effective problem-solving experience

  • Strong representative and passion for the Ben & Jerry’s brand

  • Enthusiasm for working in the Tour operations

  • Customer service experience and ability to take initiative in customer interactions

  • An awareness of food safety and cleanliness

  • Comfortable with handling cash and operating POS systems

  • Experience with public speaking

  • Time management skills and reliable attendance

  • Efficient with the ability to multi-task

  • Outgoing, positive, friendly, and enthusiastic personality

  • Ability to maintain basic safety response initiatives in the event of an emergency

  • Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas

  • Willingness to adhere to unique safety protocols specific to the Waterbury factory location

  • Willingness to assist guests and communicate exit strategy in case of an evacuation event

  • Must be able to lift up to 50lbs

  • Must be able to stand up to 8 hours per day

  • Must be able and willing to work outside

  • Ability to work in traffic/parking areas of the operation

Additional Information

  • Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

  • Must be available to work evenings, holidays and at least one weekend day/week. Potential to extend employment after the summer season.

    Pay is $21.79 per hour and the assignment is 120 days.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

Job Category: Customer Development

Job Category: Ventas

Job Category: Développement de la clientèle

Job Type: Field Sales Ops Worker (Blue Collar)_Modern Trade

Industry: UnileverExperiencedProfessionals

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