Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Intuit Billing Operations Sr. Associate in Washington National Guard, Washington

Overview

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

Our Billing team provides account payment assistance to Mailchimp’s users. We are part of the Support team, but work closely with teams throughout the entire company to gather information and answer user questions efficiently and effectively. We value our users and understand each Billing support ticket is unique and important, and together, our team strives to provide the best support experience for every user by paying close attention to detail for investigation and resolution.

We’re looking for a highly motivated, self-starter with a real passion for helping others and learning new things to come join our team. You are a detail-oriented problem solver with a natural sense of curiosity, strong investigation skills, and the ability to work through ambiguous situations. You are comfortable weighing multiple pieces of information to make logical decisions about sensitive, timely billing questions. You value and thrive in team collaboration. You are an effective, empathetic communicator who’s able to talk with users, teammates, and other departments with equal interpersonal skill. Our team also really loves cake. If this sounds like you, we'd love to hear from you!

What you'll bring

  • Associate's degree or 1-2 years relevant work experience

  • Proven extraordinary customer service experience, payment support a plus

  • Excellent writing skills and strong communicator

  • Ability to effectively and empathetically communicate sensitive financial information withusers and convey confidence through written interactions

  • Exceptional attention to detail

  • An analytical sixth-sense with the capacity to make quick, informed decisions

  • Ability to thrive in a self-starter and team environment

  • Solid technical troubleshooting skills

  • Ability to multitask and handle multiple support tickets at once

Bonus Points for:

  • Experience with MacOS & Slack

  • Flexible working schedule (Willing to work East Coast hours)

How you will lead

  • Investigate and answer billing questions for Mailchimp’s users, including questionsregarding invoices, pricing, and refund eligibility

  • Communicate with users about best practices and making improvements for listmanagement

  • Craft well-written, helpful responses to diverse audiences

  • Collaborate with Mailchimp’s Support, Product, Compliance, Investigations, andAccounting teams to improve communication and promote efficiency

  • Determine appropriate course of action while adhering to Mailchimp Billing's guidelinesand policies

  • Collaborate with Billing Coordinators in team-based projects

  • Meet /exceed defined productivity metrics

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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