Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

SAIC Service Desk Shift Lead in Washington, District Of Columbia

Description

SAIC is seeking an IT Service Desk Shift Lead to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend and holiday rotations.

Description of Duties:

  • Maintain shift schedules, monitor time and attendance for employees.

  • Distribute work assignments based on priority, roles and skills.

  • Supervise, provide training and assist with tasks as necessary.

  • Mentor and provide feedback for performance evaluations.

  • Perform service desk tasks as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

  • Experience leading a team of 15-25 employees.

  • Experience in personnel management.

  • Ability to escalate program issues to management for assistance.

  • Ability to act independently while routinely being reviewed for soundness of judgment and overall quality and content.

  • Excellent communication and interpersonal skills.

Required Clearance

  • Interim Secret clearance to start work. Must be able to receive final Secret clearance.

Desired Experience and Certifications

  • Help Desk Institute (HDI) or Service Desk Institute (SDI) certification

  • ITIL Foundations Certification

  • Experience with ServiceNow

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us (https://www.saic.com/contact/contact_us) and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.

REQNUMBER: 2115532

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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