Job Information
SAIC Computer User Support Specialist in WASHINGTON, District Of Columbia
Description
SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Washington, DC
Required Education and Experience:
Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
Experience using Remedy or a similar ticketing system.
Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
Demonstrated experience with VMware.
Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
Comprehension of NTFS file share permissions.
Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Required Certifications:
Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
Desired Experience:
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
Prior USACE/ACE-IT experience.
Experience working in a DOD environment.
Required Clearance:
- US citizen with an Interim Secret security clearance and ability to obtain a Secret.
Job Duties:
Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
Assist in storage and data management, specifically file and folder permissions.
Support operational transition of enterprise solutions into production.
Primary POC for local server, network and telecom repair of District infrastructure components.
Coordinate local response to IAVA vulnerability remediation.
Coordinate Level 3 support to the District technical personnel.
Primary escalation POC for after hours and VIP level support requests.
Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
Provide weekly performance reports to the ITC and the SAIC Division Manager.
Qualifications
Required Education:
- Associates degree and six (6) years experience; Two (2) years' additional experience can be accepted in lieu of degree.
Required Experience:
Experience using Remedy or a similar ticketing system.
Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
Demonstrated experience with VMware.
Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
Comprehension of NTFS file share permissions.
Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Required Certifications:
Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
Desired Experience:
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
Prior USACE/ACE-IT experience.
Experience working in a DOD environment.
Required Clearance:
- Interim Secret security clearance and ability to obtain a Secret; US Citizenship required.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405598
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability