Federal Deposit Insurance Corporation Chief, Public Information Center, CG-0301-13 in Washington, District Of Columbia
This position is located in the Division of Administration, Corporate Services Branch, Public Information Unit of the Federal Deposit Insurance Corporation and provides support in the areas of planning, managing, and operating a variety of Corporation external and internal information services nationwide.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency
Responsible for day-to-day and emergency operational oversight of a contractor-operated nationwide telephone call center and a Publication Storage/Distribution Center contract.
Performs a full range of supervisory personnel management functions for the Public Information Center including the planning of day-to-day workflow.
Serves as an authoritative source of knowledge about overall Call Center, Public Information Center and Distribution Programs, and on interpretation of policy covering these programs.
Responsible for coordinating, developing, initiating and implementing new and revised FDIC policy, procedures and guidelines, including systems as appropriate for several agency-wide programs.
Develops, reviews, revises and measures results of quality control and customer service standards designed to ensure that questions raised or print information requested by the public or financial institutions are provided in a timely and accurate manner.
Participates as a key representative in cross-divisional senior management ad-hoc meetings to develop and implement strategies for improved multi-channel communication and dissemination of information to financial institutions and the public.
Occasional travel - Occasional travel may be required.
- #### Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
U.S. Citizenship is required.
Registration with the Selective Service.
Completion of Confidential Financial Disclosure may be required.
Moderate Risk Position - Minimum Background Investigation (MBI) required.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
Applicants must have one year of specialized experience equivalent to the grade 12 level, or higher, in the Federal service. Specialized experience is experience interpreting, developing and implementing policies and procedures, and overseeing the day-to-day and emergency operations of a nationwide call center and information dissemination program.
There is no substitute of education for specialized experience for this position.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 "well qualified" for this position. For more information, click here.
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position by the closing date OR within 30 calendar days of the closing date to be eligible for this position.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below. Top ranked candidates will be referred to the selecting official for further review and consideration.
Knowledge of contracting procedures and oversight management principles and practices.
Knowledge of management, supervisory and administrative principles, policies and practices.
Knowledge of computer and telecommunications concepts, principles, and practices as utilized in a call center environment.
Ability to develop and revise policies and directives.
Ability to communicate orally with internal and external stakeholders.
Skill in written communication to prepare reports and agency policy guidance.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To preview questions please click here.
Background checks and security clearance
Public Trust - Background Investigation
Drug test required
- Required Documents
Please review the following to determine your eligibility and which document(s) is required to complete your application:
VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here.
SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. Severe physical disabilities include but are not limited to blindness, deafness, paralysis, missing limbs, epilepsy and dwarfism. The documentation does NOT need to detail your specific disability, medical history or need for accommodation, however, the letter should clearly state that you are eligible for appointment under this authority. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g. VA, etc.) that issues or provides disability benefit. To view sample Schedule A proof of disability letters and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status.
* INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP):* If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLE WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24), and (2) position occupied in the competitive service (code 1, in block 34). To be considered as a non- competitive eligible candidate, the SF-50 must show the highest grade level or promotion potential level applicant has attained competitively and grade must be equivalent or higher than the grade for which applying.
**NONCOMPETITIVE CONVERSION ELIGIBLES UNDER A PATHWAYS PROGRAM: If you are applying under this noncompetitive conversion authority, you must provide proof of program completion. A letter from your current agency certifying completion is acceptable documentation.
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. **
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your
account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Federal Deposit Insurance Corporation Human Resources Service Center 3501 Fairfax Drive Arlington, Virginia 22226 United States
Learn more about this agency
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/510767100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 09/13/2018 to 10/01/2018
Pay scale & grade: CG 13
Salary: $104,704 to $174,536 per year
Appointment type: Permanent - Permanent, Full-Time
Work schedule: Full-Time