Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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TriTech Enterprise Systems, Inc. Desktop Support Specialist in Washington DC, District Of Columbia

*This is a part-time position (20 hour’s week – M-F from 10 to 2PM) onsite position in Washington DC*

TriTech Enterprise Systems Inc. (TriTech) is seeking a 'Desktop Support Specialist' to provide the line of support for all employees and contractors within DC Government General Services Administration (DGS).  The Desktop Support Specialist (DSS) is responsible for resolving support incidents and requests as well as meeting customer satisfaction levels and continuous service delivery demands.

The DSS will work in a dynamic, fast-paced environment providing service over the phone, e-mail, instant message, and in person.  The DSS will work as part of a team to support up to 500 end users.  This is a part-time position for up to 20 hours per week.  The locations include the main customer site at 3924 Minnesota Ave, NE, Washington, DC 20019, as well as up to 7 more addresses.

Roles and Responsibilities:

  • Aid customers who experience technical problems. Most commonly desktop computers, laptops, tablets, desktop printers and print services support

  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat or as part of an on-site visit

  • If offsite, talking customers through a troubleshooting process and working together to rectify problems

  • Implement effective IT solutions for customers and employees concerning basic desktop support and print services

  • Record events and update statuses in an identified database such as Service Now, e-mail, and possibly QuickBase

  • Installation and maintenance of computer software for all agency-computing platforms such as MS Office, Adobe, MS Project, and MS Visio

  • Ensures proper security and network operations for the agency as it pertains to McAfee only

  • Ensures the installation and maintenance of print services secure print software

  • Performs quality assurance reviews of print services secure print software

  • Participates in the preparation, with vendor, of print services secure print software training materials for DGS employees.

  • Map users to printers or print services secure print solution

  • Manually map users to network drives

  • Organizes and conducts appropriate training meetings, when appropriate

  • Support all printers and scanners

  • Identify basic technology-based problems and their root causes; take responsibility for timely troubleshooting and resolution using proven tools, resources, and approved processes

  • Provide secure print training to DGS end users

    Required Skills/ Level of Experience:

  • IT Certifications

  • Laptops, desktop, and tablet hardware support

  • Windows 10

  • MSOffice 2013, 2016, O365

  • Copier and desktop printer support

    TriTech is an Equal Opportunity Employer!!!

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