Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Eaton Corporation Technical Support Engineer - French speaker in Warsaw, Poland

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

What you'll do:

As a Technical Support Engineer your primary functions are to workout quotations of EVCI and Energy Storage offerings for the local sales organization and to deliver engineering solutions and technical support (pre-sales and/or after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc.

Your main duties:

You will be interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

-Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors

-Assist internal and external customers with product selection and application assistance via email and phone

-Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc

-Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA

  • Initiates site interventions with service partners or field service engineers

  • Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams

-Provide support in testing for the development of engineering software and tools for design and quotations

-Support the localization of in-country based technical and commercial documentations

-Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers

-Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues

-Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities

Qualifications:

-Engineering or equivalent Technical Degree (Electrical is an advantage)

-Proven experience in Electrical field/Industrial Engineering

Skills:

-Advanced understanding of electrical products and applications

-Analytical mindset, sales and business acumen

-Fluent in English and in French

What we offer:

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office 2 days per week.) are implemented across different EMEA locations which you can work from home two days per week

• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

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