Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,290,136)

Job Information

Stryker Associate Manager, Customer Service in Warsaw, Poland

Key responsibilities:

  • As a first line supervisor leading a team of specialists within Customer Relationship Management (CRM) process in Operations Department

  • Achieving seamless supply of the products within provided operational frameworks, securing full satisfaction of end customer and business relationship development

  • Liaising between customers and internal teams of manufacturing, sales, field service, order processing and accounting with focus to resolve status, production, delivery and billing inquiries

  • Reviewing warranty claims, developing and managing return materials authorization (RMA) processes for ensuring that customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved

  • Stakeholder management, facilitating regular operational forums, resolving conflicts, providing active support to the team as escalation point, etc.

  • Performing relevant mentoring/education and team development, to secure the required co-workers competence and high level of customer satisfaction, as result

  • Constant improvement of the operational processes, eliminating or automatizing manual operations, looking for time and effort savings

Our requirements:

  • Higher education or minimum 4 years of equivalent work experience

  • Fluent Polish and English (min. C1), other languages proficiency will be an advantage

  • At least 2 years of experience in leading directly operational team between above 8 people

  • Practical knowledge and practice within HR processes such as: annual and periodical evaluation, talent review, individual development plans, etc.

  • Ability and true interest to work with people and through people on daily basis

  • High level of organizational and communication skills, proven by successful experience track and available references in similar positions, healthcare or pharma sectors are preferred, but not as a must

  • Computer literacy in MS office, practical knowledge in data input/processing/output automatization in Excel, Power BI, Cognos and similar tools will be an advantage

  • Practical experience in ERP JD Edwards or Oracle will be an advantage

  • Structured mind and ability to work effectively, both in short and in mid-term time frames

  • Sense of urgency and ability to take fast decisions in dynamically pacing work environment

  • Time discipline and ability to meet assigned deadlines

  • Eagerness to work with data/numbers and set of numerical KPIs, with ability to set realistic road maps for continuous performance and process improvements

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

DirectEmployers