Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Vertical Screen Inc. Technical Support Call Center in Warminster, Pennsylvania

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries -- Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint -- we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

 

Vertical Screen is at the forefront of the applicant screening industry.   We design innovative technology that delivers accurate, timely results to our clients.  Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.  

 

Job Description

The Customer Service -- Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.

 

*This position is M-F from 2:00pm - 10:00pm. *

 

Responsibilities

  • Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
  • Respond to internal or external user requests for service and determine nature and extent of support needed.
  • Provide support or refers to the appropriate staff member.
  • Respond to software problems on site or over the phone, chat and/or email.
  • Investigate error messages and determine resolution.
  • Train users in startup, basic, and advanced use of our websites.
  • Provide timely and accurate information to incoming client requests.

  • Process client orders/changes according to established department policies and procedures.

     

Required Skills

  • Strong time management and organizational skills. 
  • Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
  • Must be detail oriented.
  • Must have excellent oral and written communication skills.
  • Must have strong telephone skills and be able to work with a diverse population.
  • Must be able to maintain confidential information and follow procedures for work processing.

  • Must be able to manage multiple tasks or projects.

     

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

 

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • On-site Employee Gardens - plants & flowers provided
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program

  • Discounts through partnerships & neighborhood business programs

     

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

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