Vertical Screen/Fieldprint Call Center Representative (I-9 Team) in Warminster, Pennsylvania
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide.
We are currently seeking a representative to support our I-9/E-Verify Department. I-9/E-Verify Representatives provides client support on our I-9 and E-Verify Product, specifically the automation and assistance with client E-verify cases.
Provides client support on our I-9 and E-Verify Product, specifically the automation and assistance with client E-verify cases.
Provides guidance to clients, Account Management team and Sales Executives regarding proper processing.
Reviews/assists with and completes E-verify cases utilizing our internal systems and client extranet websites when needed.
Works with Management, Operations teams and the Account Management team to ensure cases are being handled correctly for any client utilizing this service.
Works within our standard E-verify product. Reviews E-verify cases and handles applicant/client contact during workflow.
Works with IT to address any technical errors received on E-Verify cases and addresses with Account Management team and clients when necessary.
Responsible for handling all incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
Assists in handling Historical I-9 uploads for our clients. Ensures deadlines are met as set forth in the project specific SOWs. Guides validation of the entered I-9s and provides an index of I-9s.
Effective written and oral communication skills.
General proficiency in internet applications and tools
Proficiency in M.S. Office Suite including Outlook, Word, and Excel
Excellent organizational, planning, and prioritization skills
Able to complete multiple tasks and a high volume of work on deadline.
Able to edit, proofread and be detail oriented.
Able to work under pressure and multi-task.
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Comprehensive benefits package
401 (k) plan with company match
Paid time off and paid holidays
Available overtime options
Casual, smoke free work environment
Flexible shift availability
Paid training program / internal employee development
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Discounts with neighborhood businesses
LEED Platinum Certified Headquarters with employee gardens
All candidates are subject to a drug test and a background screening.
Requisition ID: 2022-1139
External Company Name: Vertical Screen Inc.
External Company URL: https://www.verticalscreen.com/
Street: 251 Veterans Way