Student Veterans of America Jobs

This position is responsible for supervising the Customer Service Representatives (Waconia Campus), Gift Shop operations and for recruitment, training and retention of Ridgeview's Volunteer Services programs and volunteers. Job Functions 1. Provides direct supervision of the Customer Service Representative staff, creating a positive first impression and serving as an informational and/or wayfinding resource for patients and other guests at Ridgeview in alignment with Ridgeview's You Matter Here brand promise. 2. Responsible for recruiting, interviewing, placement, scheduling, training, retention, recognition, reporting and education requirements of Ridgeview volunteers. 3. Assures proper screening, competency processes and complete documentation for all volunteers. 4. Maintains effective communication and working relationships with organization's leaders and staff to match needs while maximizing volunteer experiences. 5. Supervises Volunteer Services staff by overseeing the recruiting, selecting, hiring and orienting qualified individuals. Evaluates staff performance in an accurate, consistent, objective and timely manner. Develops a cohesive Volunteer Services department committed to service quality to all customers. 6. Reviews and monitors applicable policies and procedures. As assigned, ensures compliance with local, state and federal regulatory agency standards. 7. Manages Waconia Campus Gift Shop operations. 8. Maintains competencies and/or knowledge in accordance with scope and responsibility of the position. 9. Performs other duties as assigned. Minimum Education/Work Experience * 3 years of related experience * Associate's degree Preferred Qualifications Nonprofit or health care experience Knowledge/Skills/ Abilities * Demonstrated ability to supervise and coach a team * Excellent communication and influencing skills and ability to build strong working relationships at all levels * Ensures excellent service with a high degree of urgency to internal and external customers * Demonstrated computer aptitude to include ability to effectively utilize the Microsoft suite * Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above. * Ability to meet and maintain the necessary background checks as aligned with position functions. * Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above. * Professional presence and effective interpersonal skills License/Certifications Cognitive/Mental Demands Writing........... Initiation of Work..... Memory........ Receptiveness to Change.... Reasoning......... Required Sequences in Work.. Problem Solving .............. Attentiveness Duration.... Social Interactions..... Mathematical Aptitude..... ... Conflict Management... Reading... Detail Oriented........ Time Awareness.... Physical Demands Link to Employee Health Physical Demands sheet Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.