Job Information
UGI Corporation Director Territory Operations in WA, United States
Director Territory Operations
Location:
WA, US
Company: AmeriGas Propane, Inc.
Remote Options:
Requisition Number: 24827
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Job Summary
The candidate for this position will need to reside in Washington, Oregon or Northern California as regular travel is needed in these locations.
The Director manages all facets of an assigned region with accountability for safety, customer experience, financial performance and expenses, operational efficiencies, as well as staff and asset management. Travels daily among area service areas to observe the work activities, inspect the facility and the operation, and to coach managers and employees on expected standards and behaviors.
Key Characteristics
Ability to manage in a multi-unit setting.
Can train, inspire, and motivate employees to function in an environment with minimal daily supervision.
Is able to run a successful operation through the efforts of front-line managers.
Is committed to world class safety and customer service.
Duties and Responsibilities
Safety Management
Articulates a safety vision for his or her team; considers the impact on safety when making decisions; reinforces a safety mindset by acting as a role model within the region.
Is responsible for all aspects of safety within the assigned region, including ensuring manager and employee compliance with all safety policies, procedures and programs, compliance with safety codes and policies, overseeing the servicing and repair of company vehicles, ensuring customer installations and deliveries are safe and in accordance with state and federal regulations and establishing the expectation that all locations will achieve excellent scores in safety audits.
Ensures employees within the assigned region have the training, tools, equipment, and vehicles to comply with safety policies and procedures.
Customer Experience
Makes customers a high priority; is committed to exceeding the needs of all customers; sets high standards for the area managers and their teams and monitors performance.
Proactively identifies problems that negatively impact the customer’s experience and ensures that customer issues are resolved in a timely manner.
Celebrates excellent customer service with the field service teams and recognizes individuals who provide exceptional service to customers.
Successfully leads the Region in the implementation of priority customer retention plans and visits.
Manages community relations activities including those involving regulatory agencies, officials, and community leaders.
Operational Efficiency
Monitors region performance reports, dashboard and utilization metrics and other monitoring tools to ensure an efficient, productive, and profitable operation in order to optimize personnel, vehicle utilization and expenses.
Conducts weekly productivity planner/service planner call with Delivery and Service Coordinators to be updated on area performance and compliance.
Ensures all daily, weekly, and monthly work processes and reporting are done accurately and timely.
Team Management
Plans, directs, and manages staffing and development of managers and employees by; effectively communicating company strategic goals, conducting effective and timely performance appraisals, coaching, and ensuring all required training for employees is completed.
Ensures the professional appearance of AmeriGas facilities, equipment, and personnel.
Consistently communicates and updates critical performance metrics for the Area and Region to each member of his/her team.
Addresses employee HR issues and partners with HR for support.
Operating Expenses and Financial Responsibilities
Responsible for all aspects of the P&L performance for the assigned areas. Holds managers accountable to assigned KPIs.
Proactive involvement in purchasing activities and expenditures for the region.
Responsible for accurate and timely approvals for payroll and accounts payable submissions; manages the workflow for credits and certain rebills.
Manages pricing concessions and new pricing contract approvals.
Knowledge, Skills and Abilities
Ability to analyze business reports, and to interpret performance metrics.
Ability to create and execute a business plan; is able to produce effective business communications for managers, employees, and customers.
Is able to read and understand contracts, leases, agreements for service, and vendor requirements.
Demonstrated leadership, communication, coaching and development skills.
Education and Experience
High school diploma required; college degree strongly preferred.
Five-seven years in a management position is required; multi-unit experience preferred.
Proficiency in Microsoft Office products is required.
Valid driver’s license required.
Working Conditions
While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and flammable materials. The employee will be working in both office and external work environments.
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
The pay for this position ranges from $118,000.00 to 174,000.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commissions on completed sales.
This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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