Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,219,724)

Job Information

Conduent Business Operations Analyst II in Visakhapatnam, India

Job Description

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts.

Responsibilities :

  • Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance

  • Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data

  • Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers

  • Effectively communicate analysis in a way that business stakeholders understand

  • Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines

  • Coordinates data collection, cleansing, and merging of data from separate streams

  • Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results

  • Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation

  • Aids in developing, execution, and measuring operational changes that are expected to improve results

  • Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders

  • Consistently provides updates and progress of action plans and activities

Profile:

  • Bachelor’s degree in related field from a four-year college or university with two-three years related experience

  • Strong problem-solving skills

  • Project Management skills

  • Works well with minimal supervision yet uses appropriate resources

  • Good written and oral communication skills

  • Ability to communicate with all levels of management

  • Ability to travel periodically

  • Experience with contact centers and customer satisfaction is preferred

  • Experience with statistical concepts and applications; knowledge of predictive modeling a plus

  • Six Sigma training and green belt certification a plus

  • Python and PowerBI experience a plus.

DirectEmployers