Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,293,938)

Job Information

BT Team Leader - Service Desk in United States

Team Leader - Service Desk

Job Req ID: 32696

Posting Date: 25 Apr 2024

Function: Business Services & Operations

Unit: Business

Location:

Building 31, Budapest, Hungary

Salary: Competitive

Location: Debrecen

Please note that this role requires the colleagues to work in shifts and sometimes during weekends. This role has an element of Hybrid working ( 3+2).

Why this job matters

This is an exciting opportunity to be in direct contact with a complex and challenging environment with full support for development and growth. This Role supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals

What you’ll be doing

  • Leading people for excellence by ensuring the right behaviours and attitudes in place

  • Ensuring process alignment and training for all direct reports having always the customer as the focus. Ensure proper communication about processes and work instructions

  • Provide individuals with feedback about performance, hold regular staff and individuals meetings to ensure the team is going in the right direction. Provide work instructions.

  • Providing customer support for network services in English, responding to customer requests and contacts.

  • Ensure the HR processes are following to workforce management control, creating and publishing people shift plan in advance

  • Ensure the right individuals allocated for customer critical tasks and incidents specially related to major incidents across the shifts.

  • Interview, hire and follow all HR processes related to people management, staff and performance

  • Ensure KPIs and drive the teams towards to quality and excellence. Ensure SLAs are KPIs are achieved and addressed according to ITIL best practices

The skills you’ll need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Health & Safety

Network Delivery

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Network Implementation

Requirements Management

Incident Management

Event Planning

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

DirectEmployers