Mercy Medical Center Clinton Physician Relations Consultant in United States
13101_85045 PHYSICIAN SERVICES OUTREACH
Expected Weekly Hours:
Job Description Details:
The Physician Relations Consultant serves as a conduit between physicians and clinicians and their practices and the hospital. By building collaborative relationships, the Physician Relations Consultant works to achieve growth for the Regional Health Ministry (RHM), clinical service lines and the Accountable Care Organization/Clinically Integrated Network (ACO/CIN), in alignment with the organization's strategic plan. Under direction of senior leadership and in partnership with Marketing/Strategic Planning, the Chief Medical Officer, the Medical Group Provider Services (MGPS) leader and the CIN Executive, the Physician Relations Consultant will implement plans of action to increase physician satisfaction and raise awareness of services available within the ministry. The Physician Relations Consultant will work toward physician engagement and retention with the RHM and ACO/CIN through open dialogue and in-person visits with both affiliated (both employed and private practice) and non-affiliated physicians in the assigned service area. The Physician Relations Consultant will serve as the primary liaison with physicians and their practices: advocating for physicians and their practices with the RHM and ACO/CIN administration, identifying business opportunities, aligning with other departments/services/experts, elevating and ensuring resolution of questions and disseminating information. The Physician Relations Consultant is responsible for two-way communication with practices and will coordinate with others who visit practices, in order to achieve an integrated approach to building trusted relationships and mutually effective partnerships with physicians and practice staff.
Establishes, develops and maintains effective and engaged relationships with identified physicians and referral sources through routine face-to-face meetings, spending approximately 75% of time in the field. Works with Physician Recruitment, Medical Staff Services and others in the onboarding of new hospital physicians. This includes, but is not limited to orientation to the health system/ACO/CIN and introducing the physician to the community to ensure the physician's ease of practice, comfort level and successful entry into the culture, while raising awareness of services and specialists available within the network to meet their patients' needs. Supports two-way communication between the RHM/ACO/CIN and physicians and practices, utilizing the most efficient, appropriate and effective communication tools, customizing approach as possible to accommodate individual physicians' preferences, listening to physicians and carrying messages back to the executive team. Supports, or organizes physician wellness and resilience activities, physician engagement and networking activities.
Promotes differentiating services and benefits to community physicians to ensure they understand the clinical advantages and the benefits of our services. Raise awareness of benefits of affiliation for their patients, to improve in-network utilization. Prioritize contacts based on anticipated needs of the physician/clinician/practice. Identify, engage, and build relationships in support of recruitment of new medical staff members and ACO/CIN participating providers.
Manages the resolution of identified issues regarding RHM operations and access learned in conversation with practices, taking ownership for the resolution, coordinating with appropriate operational leaders, escalating as appropriate and communicating back to practices on a timely basis. Ensures obstacles to business growth and retention are identified and minimized or eliminated, working with appropriate parties as necessary, tracking resolution and communicating back to practices.
Acts as primary contact for communication needs of physician practices and coordinates with all others who work with physician practices in order to achieve a collaborative approach with least disruption for the practices. Collaborates with key stakeholders within the RHM and ACO/CIN Leadership, Service Line Leaders, Facility Leaders, Medical Staff Leaders and others as needed for the development and implementation of the outreach plan and to set targets for volume, market share growth, etc. Works with operational managers to identify opportunities and develop action plans and methods to streamline services and increase efficiency. Facilitates and promotes Continuing Medical Education (CME) programs that are beneficial to the organization and the physician/clinician.
Data Management and Reporting
Utilizes, interprets and summarizes the Physician Relationship Management tool (PRM) and market insights data to identify physicians for visits, track notes, trend key data and develop reports. Documents activity in Physician Relations Management system to prepare and present monthly reports; identifying trends, additional business opportunities, obstacles to new business growth and issues affecting local practices.
Knows, understands, incorporates, and demonstrates the RHM Mission, Vision, and Values in behaviors, practices, and decisions. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Other duties as needed and assigned by the manager.
Must possess a comprehensive knowledge of Physician Relations, as normally obtained through a Bachelor's degree in Business, Healthcare Administration, Marketing or related field from an accredited college or university, and minimum of five years of progressive experience in healthcare working with physicians and healthcare leaders, including senior management. Master's degree preferred.
Ability to develop proactive partnerships with physicians, practice managers and staff, peers, senior leaders and other stakeholders.
Highest level of interpersonal and business communication skills (verbal and written) to interact and influence people at all levels within the organization. Demonstrated ability to effectively communicate and present information to senior management, boards, and medical staff leadership.
Self-motivator and self-director, effective delegator and employer of strong project management skills.
Ability to problem-solve and execute initiatives. Ability to use judgement to determine steps to resolve issues and involve others appropriately.
Sensitivity to physician practice issues and time constraints. Adheres to high standards of follow-through on issues.
Proficiency with or ability to learn clinical information systems supporting PRM (Physician Relationship Management tools). Advanced knowledge of Microsoft Office Products required.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of the RHM.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must be able to travel locally to the various physician practices and facilities. (75% of time). Must possess the ability to comply with RHM policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.
Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.