Student Veterans of America Jobs

GCI's Engineer I, Network applies engineering principles to multiple sub-groups within the Technology Solutions internal departments ; r esponsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

Essential Duties:

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.

• Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security.

• Designs and implements new solutions and continues improvement of the current network and/or systems facilities.

• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling up dates , and collaborating with architects on optimization .

• Maintain s professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.

• Provides detailed reports on network operational status, and milestones related to project completion.

• Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.

• Capable of remote site support for off-site personnel and customers.

• Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices.

• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.

• Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.

• Supports and manages escalations.

• Provides remote support for off-site personnel and customers.

• Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates.

• Develops and updates documentation and support materials.

• Provides detailed reports on network operational status, and milestones related to project completion.

• Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities.

  Knowledge, Skills and Abilities:

• Knowledge of standard network engineering concepts.

• Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies.

• Experienced in diagnosis of Layer-2 and Layer-3 data network problems.

• Demonstrated knowledge of IP address nomenclature, protocols, and routing.

• Strong verbal and written communication skills.

• Ability to create and edit network drawings.

• Ability to provide training to team members on technology.

• Ability to work independently and within a team environment, professionally

  Certifications: Industry specific certifications are highly valued and contribute toward education required.

• Associate level: CCENT, CCT, CCNA, CCDA, JNCIA

• Professional level: CCDP, CCNP/advanced level, expertise with networking and skills

• Additional Examples/types of certifications:

• HDI

• Microsoft

• ITIL

• CompTIA

  Level Definition:

  Position Title: Engineer I, Network

  Grade: E05

  Additional Job Requirements: This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs.

  Minimum Qualifications:

• Minimum of one year of relevant experience in the field.

• Experience within a telecommunications industry preferred.

• High School diploma or equivalent required.

• Bachelor’s degree in Computer Technologies, Electrical Engineering, or related field is required.

• Or, in addition to minimum experience required; a combination of relevant education and/or work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis.

  Certifications: Industry specific certifications are highly valued and contribute toward education required.

  Preferred certifications

• CCNA Collaboration

• CCNP Collaboration (Highly Desirable)

  Job Requirements at All Levels:

  Because GCI is a federal contractor subject to Executive Order 14042, GCI employees may be required in the future to be fully vaccinated* against COVID-19 as a condition of employment. If this occurs, GCI will consider requests for accommodation if an individual’s medical condition, disability, or sincerely held religious belief prohibits receipt of the COVID-19 vaccine.

  Physical Requirements : Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs.

  Working Conditions : The work area must be quiet and free of distractions. Lighting must be adequate and without glare. Distracting noises should be kept to a minimum. The employee’s desk must be adequate, designed to safely accommodate the equipment the employee must use, e.g., computer, printer, keyboard, monitor etc. The employee must have reliable connectivity to the internet to access GCI via VPN. Employee workstation must comply with GCI’s ergonomics standards. Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines. Travel for business and training purposes may be required.

  The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

  Driving Requirements (if applicable) : Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record. May need to drive to company facilities and/or customer sites.

  EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

  Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.

  Circuit Design Provisioning:

  Responsible for the design and provisioning of TDM and Layer 2/3 Ethernet based circuits equipment and facilities are assigned and procured to meet circuit requirements and for providing complete accurate circuit designs meeting committed delivery dates. Follow and applies engineering principals that require a broad knowledge base of several fields. Are considered the Subject Matter Expert's and work closely with other Engineers as well as the provisioning teams. Responsible for network and customer circuit designs, applying carrier standards (circuit IDs and CLLI codes) and documenting them as accurately and completely as possible, to ensure accurate troubleshooting and network maintenance.

  Service Management Center (SMC) Addendums:

  Additional Engineer Job Duties & Disciplines

• Understand the design of high availability network infrastructure throughout the GCI network.

• Ability to effectively communicate and articulate complex scenarios with engineers and vendors.

• Understand the design, structure, and network of the entire GCI network.

• Expected to maintain on going education and certifications as a subject matter expert in a technical discipline. (Network, Cellular, Satellite, Systems, Voice and VoIP.)

• Ability to exercise discretion with GCI proprietary information when interacting with customers or vendors regarding the GCI network.

• Responsible for making technical decisions and performing actions related to escalations for break fix activities or move, add, changes, or deletions (MCAD).

• Expected to review, make recommendations, and authorize break fix or MACD activities by SMC (Service Management Center) administrators and technicians.

• Expected to peer review and audit break fix or MACD activities are within GCI compliance and security standards.

• Ability to lead and provide guidance on active troubleshooting bridges with coworkers, customers, or vendors.

• Responsible for identifying, creating, or updating missing documentation related to break fix or MACD activities.

• Responsible for writing change management documentation to include network impact, method of procedure and validation steps.

• Expected to serve as a mentor to SMC (Service Management Center) administrators and technicians through training, guidance, and leadership.

• Responsible for identifying and developing solutions that improve the efficiencies of break fix or MACD activities through process, procedures, training, documentation, or automation.

• Expected to organize and manage daily activities by critical risk and within expect service level agreements without management direction.

• Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).

• Experience, ongoing training and focus on the included technologies but limited to:

  Service Management Center (SMC) – Network Engineer:

  This role is part of the SMC Technical Resolution Team responsible for escalation support focused on technology related to Network.

  Protocols & Standards:

  MPLS

  RIP

  QoS

  OSPF

  EIGRP

  HSRP

  ISIS

  DHCP

  DNS

  BGP

  (eBGP & iBGP)

  TCP

  UDP

  VPRN

  VRRP

  Hardware and Software:

  Nokia

  Cisco

  Juniper

  Extreme Networks

  Wireshark

  Palo Alto

  Riverbed

  Brocade

  Preferred Certifications:

  CCNA

  CCNP

  CCIE

  JNCIA

  JNCDA

  JNCIP

  JNCIS

  JNCIE