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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Bob's Discount Furniture Customer Support Supervisor - Resolution Specialist in United States

The Customer Support Supervisor provides direction to a team of Customer Support representatives. This individual is responsible for modeling and upholding expectations set by the company and department, relative to Customer Service and Loss Prevention, and guide individuals who respond to concerns relative to furniture purchases, deliveries and warranty claims. The Customer Support Supervisor ensures that his or her own work is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on the Company intranet.

As a member of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.

Pay: $55,000 Annual Salary

Job Responsibilities

  • Responsible for the day to day supervision of a team of Customer Support representatives. Serves as a resource to their staff

  • Coaches team members to achieve continued growth and development, considering requirements for potential future advancement, through side by sides, walk-around and private discussion

  • Tracks progress in clerical and procedural performance

  • Effectively documents interaction with team members, maintaining their associate file accordingly

  • Writes and delivers performance evaluations, and progressive discipline documents

  • Maintains and displays a comprehensive knowledge of department and company practices and policies. Consistently ensures customer satisfaction levels are in line with corporate philosophy and goals, ensuring that goals are attained

  • Consistently collaborates with colleagues and Managers in assessing, developing and implementing department project plans and procedures

  • Effectively communicates and collaborates with other departments and store regions, supporting and cultivating alignment

  • Responsible for knowledge and expertise in utilizing technology and software used by the Company

  • Duties may include but are not limited to; training individual agents and/or assisting training classes as needed; conducting Quality Assurance monitoring and scoring, and delivering timely feedback

  • Performs other duties and participates in special projects as required

Qualifications

  • Expertise: Minimum of 3 years in Customer Support discipline

  • Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

  • Customer-centric: Ability to make sound decisions within and outside of established policies

  • Fan of Engagement: 1 year people management experience and proven track record in contact center supervision. Strong leadership and coaching experience of front line contact center staff

  • Multi-tasker: Proven ability to multi-task and apply knowledge of various job responsibilities effectively

  • Bookworm: Minimum High School Diploma or equivalent, comprehensive knowledge of Microsoft Office and Excel

  • Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn’t let the weeds get in the way of building against a big vision

  • Achievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob’s!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$55,000 Annual Salary

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

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