Job Information
ICONMA, LLC Customer Care Specialist in United States
Customer Care Specialist Location: Remote Duration: 3 months Description: Overview As a Client Government Solutions’ Temp Member Care Advocate you will be responsible for providing high quality customer service to members of this important program. Temp Member Care Advocate Responsibilities Assist members with day-to-day benefits and health care related questions and/or issues Answer phones and respond to incoming inquires timely and compassionately Conduct member contacts related to benefit support, referral follow-up and resource inquiries Assess callers’ needs and triage to the appropriate internal team members per documented guidelines Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies. Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented Performs other duties as assigned. Temp Member Care Advocate Qualifications High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required. Experience working in a Call Center Environment preferred Experience working in the Health Care industry preferred Excellent oral and written communication skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies