Job Information
Connectria Cloud Engineer in United States
Cloud Engineer
Fully Remote
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Job Type
Full-time
Description
ABOUT US
At Connectria, LLC, we provide award-winning Cloud Computing and Managed Hosting from our world-class data centers in North America to more than 1,000 customers in 30+ countries throughout the world, and we help customers run their systems securely in Amazon’s AWS cloud and Microsoft’s Azure cloud.
For over twenty years, Connectria’s ‘No Jerks Allowed’ philosophy has been the foundation of our culture. We are a company that believes in promoting from within and take an employee-first approach. Due to these practices, Connectria has won St. Louis Post-Dispatch Best Places to Work 9 times, Computerworld Best Places to Work in IT 9 times, HIRE Vets Medallion Award 2 times and The Nation’s Best and Brightest in Wellness Award.
If you are looking for your next career opportunity and enjoy working in a fast-paced and growing business environment and want to be on a team with a “No Jerks Allowed” company philosophy that treats everyone with respect in a fun and supportive work environment, Connectria has an exciting opportunity for you!
POSITION PROFILE
The AWS (Amazon Web Services) Cloud Engineer works within the AWS Operations team and is responsible for supporting Connectria customers that use the AWS platform. The incumbent will implement custom solutions to fit customer needs while clearly documenting, strategically planning, and effectively executing within maintenance windows. The position requires verbal and written communication with customers, vendors and Connectria personnel. The position may require working off hours (including holidays and weekends) in support of changes and upgrades as well as problem determination tasks. All members of the AWS team participate in the 24x7 on-call rotation. Standard working hours for this position will be second or third shift.
RESPONSIBILITIES
Support existing AWS environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implements and validates monitoring in deployments.
Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations.
Participate in 24x7 on-call rotation and respond to calls from the Connectria Command Center
Respond to customer support calls related to AWS environments, managing incidents within the ticketing system, and resolving issues through troubleshooting.
Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.
Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.
Appropriately document customer interactions in ticketing system.
Prioritize and complete assigned duties expeditiously and within approved windows.
Engage with AWS Support on behalf of Connectria customers as needed.
Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor in alignment with the No Jerks Allowed philosophy.
Stay abreast of latest AWS offerings and make recommendations to leadership.
Other duties as assigned.
Requirements
Bachelor’s Degree in Computer Science or related discipline or an associate degree or equivalent work experience.
Excellent network analysis fundamentals and robust troubleshooting skills.
At least 6 months to 2 years’ experience with AWS development and systems administration. Experience providing issue resolution for AWS highly preferred.
Possess at least one current AWS Certification
Strong preference for applicants with experience or certification in Kubernetes
Comprehensive understanding of AWS including AWS Command Line (CLI), current AWS product offerings and services, best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for AWS
Demonstrated proficiency with one or more scripting or programming languages. Ruby and Python are desirable.
Willingness to learn automation tools such as Chef, Puppet (Configuration Management) and Jenkins (Continuous Integration/Development).
Ability to manage multiple priorities and projects at the same time.
Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed.
Solid understanding of basic networking principles, components and terminology. Experience with hardware or software Load Balancers, VPNs, firewalls preferred but not required.
Initiative and problem solving skills: If you don’t know how to do something you consider it a challenge to try to figure it out for yourself.
This role offers an exciting opportunity to contribute to our organization's success by leveraging your expertise in public cloud compliance. If you are a proactive, detail-oriented, and collaborative professional with a passion for customer services and cloud security, we encourage you to apply.
WHAT'S IN IT FOR YOU?
The opportunity to work with one of the fastest growing companies in the country with an award winning culture! Rated as the Best Place to Work, Connectria offers a generous benefits package that you would expect from a large company with the relaxed family-oriented atmosphere of a small company.
We offer an excellent compensation with generous benefits including:
100% employer paid benefit premiums including medical, dental, vision, short-term disability, long-term disability, identity protection and life insurance
401(k) plan with employer match
Paid vacation & sick time
Paid holidays
Paid parental leave
Paid certification training and completion awards
Online wellness rewards
Free gym memberships
And much more!
Job Type: Full-time, Direct Hire
Compensation: Salary for this position is commensurate with experience. Starting base salary isapproximately 100-110Kannually
Work Remotely: Yes
Work Authorization:
Connectria, LLC will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Equal Opportunity Employer:
Connectria, LLC is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration of employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to providing a workplace free of any discrimination or harassment. If you are an individual with a disability and you need an accommodation during the interview process, please reach out to your recruiter.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. (2023)