Job Information
Liberty Latin America B2C Sales Support Associate EC in United States
What´s the Role?
The sales support representative is responsible for supporting the Field sales, Door-to-door and Distribution team in the end-to-end process and service provision by providing administrative, commercial, and organizational support to business sales and follows up with operational departments for a successful output towards a satisfied business customer.
How you will add value?
The Sales Support Representative is accountable to the Field sales Supervisor for the end-to-end support of sales, commercial and service activities, and events.
• The Sales Support Representative works within the framework set out in the department plans, working procedures, and guidelines of Flow.
• Process all service orders and requests made by Field Sales and Distribution teams via email, applications received and telephone.
• Monitors progress of customer requests, orders, or changes within the organization, and ensuring these are completed within the designated deadline and internal SLAs.
• Manage all outstanding request for service e.g., deposits not yet paid
• Point of escalation for Field, Door-to-door and distribution channels on application processing issues
• Provides support to the sales team with the preparation of all information necessary to handle customer leads or sales proposals e.g., drafting and sending of correspondence and quotes on the basis of collected data
• Supports the Field sales Supervisor in events and commercial activities by approaching potential clients and/or gathering information for future follow-up
• Maintains effective relationships with third party channels by receiving sales orders, requests and managing the follow-up of administrative tasks to fulfil commercial commitments.
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.
What do you need?
Education
• Post-secondary school qualification required
Experience
• 1 to 2 years commercial and/or sales support experience.
Competencies
• Effective time management and problem-solving abilities
• Knowledge and experience in sales and support.
• Good written and verbal skills in Dutch, Papiamento, English and Spanish
• Knowledge of Telecoms Products
• Excellent analytical, decision-making, and organisational skills
• Training and presentation skills
• Self-motivated and driven
• Results oriented and flexible
• Customer focused and the ability to develop and maintain good customer relationships
• Able to adapt to rapidly changing business environment
• Demonstrates a willingness to be of service
• Computer literate with working knowledge of Microsoft Word and Excel
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
What do you need?
Education
• Post-secondary school qualification required
Experience
• 1 to 2 years commercial and/or sales support experience.
Competencies
• Effective time management and problem-solving abilities
• Knowledge and experience in sales and support.
• Good written and verbal skills in Dutch, Papiamento, English and Spanish
• Knowledge of Telecoms Products
• Excellent analytical, decision-making, and organisational skills
• Training and presentation skills
• Self-motivated and driven
• Results oriented and flexible
• Customer focused and the ability to develop and maintain good customer relationships
• Able to adapt to rapidly changing business environment
• Demonstrates a willingness to be of service
• Computer literate with working knowledge of Microsoft Word and Excel
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
How you will add value?
The Sales Support Representative is accountable to the Field sales Supervisor for the end-to-end support of sales, commercial and service activities, and events.
• The Sales Support Representative works within the framework set out in the department plans, working procedures, and guidelines of Flow.
• Process all service orders and requests made by Field Sales and Distribution teams via email, applications received and telephone.
• Monitors progress of customer requests, orders, or changes within the organization, and ensuring these are completed within the designated deadline and internal SLAs.
• Manage all outstanding request for service e.g., deposits not yet paid
• Point of escalation for Field, Door-to-door and distribution channels on application processing issues
• Provides support to the sales team with the preparation of all information necessary to handle customer leads or sales proposals e.g., drafting and sending of correspondence and quotes on the basis of collected data
• Supports the Field sales Supervisor in events and commercial activities by approaching potential clients and/or gathering information for future follow-up
• Maintains effective relationships with third party channels by receiving sales orders, requests and managing the follow-up of administrative tasks to fulfil commercial commitments.
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.