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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

City of San Antonio 311 Service Representative (Part time) in United States

311 Service Representative (Part time)

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311 Service Representative (Part time)

Salary

$19.90 Hourly

Location

TX 78235, TX

Job Type

4C Part-Time

Job Number

2024-00411

Department

311 & Customer Service

Opening Date

11/20/2023

Closing Date

12/3/2023 11:59 PM Central

Grant Funded

No

FLSA Status

Non-Exempt

  • Description

  • Benefits

  • Questions

Job Summary

Under general supervision, is responsible for direct customer service activities involving the handling and intake of multi-department requests and/or complaints regarding City services. Provides customers with as much information and direct service as possible without transferring the call to another person or department. Receives incoming non-emergency, public safety 311 calls. Working conditions are primarily in an office environment. Exercises no

supervision.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location

8130 Inner Circle, San Antonio, TX

Work Hours

  • Training schedule for 4/6 weeks: 9:30 a.m. - 6:15 p.m., Monday - Friday

  • Pending completion of training, a schedule will be determined to meet operational needs.

  • Successful applicants should expect to have holiday, weekend, day, and evening availability depending on assigned shift.

Essential Job Functions

  • Provides direct service to 311 non-emergency public safety calls regarding City services, functions, etc.

  • Provides direct intake for departments such as Housing & Neighborhood Services, Animal Care Services, Solid Waste Management and Public Works.

  • Provides information regarding all City departments.

  • Provides coverage for Emergency Operations Center (EOC) at the 311 EOC work station and may be required to work overtime during emergencies.

  • Provides information regarding activities conducted at City facilities.

  • Enters customer's call information into database for call-tracking and resolution reporting.

  • Provides customers with accurate information and explanation on planned course of action as a result of their call.

  • Follows-up on previous calls.

  • Maintains familiarity with changes in department programs and information.

  • Maintains efficiency in call-taker duties as assigned.

  • Provides timely and accurate information to departments as may be required.

  • Performs related duties and fulfills responsibilities as required.

Job Requirements

  • High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

  • Two (2) years of experience dealing with the public servicing client/customer requests.

Preferred Qualifications

  • Bilingual in English/Spanish is highly desired.

Applicant Information

  • If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

  • Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

  • Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

  • Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

  • Knowledge of basic telephone techniques and public relations.

  • Knowledge of customer service principles.

  • Ability to operate a computer keyboard and other basic office equipment.

  • Skill in utilizing a personal computer and associated software programs.

  • Ability to learn City departments, services, policies, and procedures.

  • Ability to assist irate citizens with tact.

  • Ability to respond to inquiries, complaints, and requests.

  • Ability to communicate clearly and effectively, verbally.

  • Ability to establish and maintain effective working relationships with City staff and the general public.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

  • Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.

  • Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

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