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International Rescue Committee Senior IT Officer (National Position) in Thailand

Requisition ID:req47716

Job Title: Senior IT Officer (National Position)

Sector: Information Technology

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangkok, Thailand

Work Arrangement:In-person

Job Description

The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi and Mae Hong Son provinces.

Job Overview/Summary :

As a Senior IT Officer will compete a crucial role in ensuring the smooth operation of IRC IT systems, including systems installation, maintained Information Systems Security network, upkeep support technical consultations to end-user & training, and provision of day-to-day IT support to staff. This position requires a strong technical skillset, excellent problem-solving abilities, great communication skills and the ability to travel within the country.

This position will be based in Bangkok, Thailand, and reports to the Senior IT Manager.

Primary Duties & Major Responsibilities :

User Support & System Administrator

· Provide high-level technical support to IRC Thailand staff with day-to-day problems they may encounter while using the IT systems.

· Serves as a technical expert in the area of system administration and IT infrastructure including internet access, firewall/router, network devices, printers, backup systems and other IT-related support tasks.

· Monitors IT infrastructure and applications for service interruptions, security incidents, escalates and notifies IT Helpdesk team as needed to resolve issues.

· Work closely with IT HQ and local colleagues such as, Endpoint, Network Engineer, and Infrastructure teams to resolve problems and implement solutions.

Laptop Computer Management

· Perform setup new computers with the IRC approved software image and ensure that all IRC specific applications are installed and correctly configured.

· Perform repairs and replacements of software and hardware peripherals.

· Maintain up to date inventory of IRC laptops in ServiceNow.

Security Compliance

· Monitor data security compliance and ensure IT procedures are followed.

· Ensuring internal compliance (including IT, vulnerability scans and, etc.) are executed in a timely manner.

IT Management and Maintenance

· Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities.

· Perform failure analysis and determine corrective action plans.

· Collaborate with program teams to understand their IT requirements and implement solutions that fit into the mission of the program and IRC.

· Cooperation with support vendor might be required when solving technical issues or implementing.

· Advise on procurement, upkeep of IT products, and oversee hardware and software license renewals.

Other job-related duties as assigned.

Key Working Relationships:

Position Reports to: Senior IT Manager

Position directly supervises: No

Indirect Reporting: No

Other Internal and/or external contacts:

Internal: Liaise with Thailand IT & RSC Asia IT, IT HQ (Endpoint, and Network Engineer) and Supply Chains teams.

External: Work with External Vendors.

Job Requirements:

Education:Bachelor’s degree in computer science, computer engineering, information technology or other related field (or equivalent experience).

Work Experience:

· At least 3-5 years’ experience in computer systems administration, network operations, information systems security, or information technology management, is required.

· At least 3-5 years’ experience working with cloud computing virtualization platforms, Microsoft Cloud computing, Microsoft Windows based servers, Active Directory, File and Print server, and CCTV is required.

· Demonstrated experience with enterprise imaging and updating tools.

Knowledge:

· Solid understanding of TCP/ IP, LAN/WAN networks, Firewall, WiFi, Windows 10/11 Professional, O365, MS-Teams, and Multi-Factor Authentication (MFA) technology.

· Demonstrated experience in Windows 2016/20019 servers, Azure Cloud, VPN, VMWare, Cisco products, Veeam Backup software and Cloud-Telepresence System.

· Knowledge of system security techniques.

· A sound knowledge of standard business work processes, management principles and fault-finding techniques.

Skills and Competencies

· Good communication and interpersonal skills are essential.

· Excellent time management skills.

· A team player who can also work independently.

· Strong multi-tasking capabilities with the ability to work well in a dynamic environment.

· A passion for improving processes and strong commitment to users’ satisfaction.

Language Skills: Proficient in English written and verbal communications skills are required.

Certificates or Licenses: At least one IT certification, ITSM, MCDST, MCTS, MCP, MCSE or other certifications (such as ITIL V4, A+, Network+, Security+, CCNA, or Azure Administrator Associate) highly preferred.

Working Environment:

The position is based in Bangkok in an urban office environment. The position may require domestic travel to support IRC within Thailand, as necessary, is a requirement.

Application Deadline: 10 April 2024

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