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Job Information

Lenovo Premier Technical Support Specialist with French Language in Slovakia

Premier Technical Support Specialist with French Language

General Information

Req #

WD00072270

Career area:

Services

Country/Region:

Slovakia

State:

Bratislavský kraj

City:

Bratislava

Date:

Tuesday, October 1, 2024

Working time:

Full-time

Additional Locations :

  • Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

This a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in France. Over phone, email and chat you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

This role directly reports to our Technical Support Manager in France.

Day-To-Day Tasks:

  • Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation

  • Identifies the cause of hardware / software faults and provides a solution

  • Resolve over phone, email or chat or onsite via parts and engineer dispatch

  • Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution

  • Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues

  • Provides input on recurring customer problems and shares that information with other technical team members when relevant

  • Monitors own ‘open case’ workload and drives to closure

Requirements

Desirable Qualities/ Nice-to-have:

  • Experience within IT Services and Working with Field Service Providers

  • Knowledge on Windows Operating Systems and MS Products

  • Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)

  • Ability to prioritize and manage daily workload effectively

  • Effective communication skills at all levels - written and verbal

  • Ability to see multiple perspectives

  • Pro-active attitude and willingness to learn

  • Business fluent English and French. Any extra language is an advantage

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer You:

  • 3 sick days per year

  • Additional vacation days

  • 100% sick leave compensation up to 2 months per year

  • a broad selection of soft and hard skills trainings and individual mentoring

  • 1:1 contribution to the Third Pillar Pension System

  • Life & Accident & Disability Insurance fully covered by Lenovo

  • Referral Program

  • Hybrid office model

     

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team: https://bit.ly/3bcl2pu

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

  • Slovakia

  • Slovakia

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